:root {
  --bg:#0f0f17;--bg2:#14141e;--surface:#1c1c28;--surface2:#23232f;--surface3:#2a2a38;
  --border:#2c2c3e;--border2:#3a3a52;
  --text:#f0f0ff;--text2:#b8b8d8;--muted:#6e6e90;--muted2:#3e3e58;
  --v:#7c6ee8;--v2:#9d8ff5;--v3:#c4b8ff;
  --p:#e0508a;--p2:#f07aaa;
  --c:#13b8c8;--c2:#5de0ee;
  --g:#16a96a;--g2:#3dd68c;
  --a:#e89a18;--a2:#f5bf50;
  --r:#e04444;--r2:#f57070;
  --sans:'Plus Jakarta Sans',sans-serif;
  --display:'Sora',sans-serif;
  --mono:'JetBrains Mono',monospace;
  --radius:12px;--radius-sm:8px;--radius-lg:16px;
  --convo-font:11.5px;
}
/* ── LIGHT THEME ── */
html[data-theme="light"] {
  --bg:#f4f4f8;--bg2:#eaeaf0;--surface:#ffffff;--surface2:#f0f0f6;--surface3:#e8e8f2;
  --border:#d0d0e0;--border2:#b8b8d0;
  --text:#18182a;--text2:#3a3a5c;--muted:#7070a0;--muted2:#c0c0d8;
  --v:#6b5dd4;--v2:#7c6ee8;--v3:#5a4ec0;
  --p:#c03878;--p2:#d85090;
  --c:#0a98a8;--c2:#20c0d0;
  --g:#12936a;--g2:#28b878;
  --a:#b87010;--a2:#d49030;
  --r:#c03030;--r2:#e05050;
}
html[data-theme="light"] body{background:var(--bg);color:var(--text);}
html[data-theme="light"] .topbar{background:rgba(244,244,248,.96);border-bottom-color:var(--border);}
html[data-theme="light"] .login-box{background:rgba(255,255,255,.97);border-color:var(--border2);box-shadow:0 20px 60px rgba(100,100,160,.15);}
html[data-theme="light"] .login-hero h1{background:linear-gradient(135deg,var(--text) 40%,var(--v) 70%,var(--p));-webkit-background-clip:text;background-clip:text;}
html[data-theme="light"] .login-hero-glow{opacity:.04;}
html[data-theme="light"] .login-input{background:var(--surface2);border-color:var(--border);}
html[data-theme="light"] .demo-row{background:var(--surface2);}
html[data-theme="light"] .login-tabs{background:var(--surface2);}
html[data-theme="light"] .ambient-blob{opacity:.05;}
html[data-theme="light"] .srch{background:var(--surface2);border-color:var(--border);}
html[data-theme="light"] .ts-pill{background:var(--surface2);border-color:var(--border);}
html[data-theme="light"] .topbar-user{background:var(--surface2);border-color:var(--border);}
html[data-theme="light"] .topbar-logout{border-color:var(--border);color:var(--muted);}
html[data-theme="light"] .nav-item .nav-tip{background:var(--surface2);border-color:var(--border2);}
/* light mode: fix text visibility on headers and modals */
html[data-theme="light"] .tv-title{color:var(--text);}
html[data-theme="light"] .av-modal-title{color:var(--text);}
html[data-theme="light"] .av-modal-head{background:var(--surface2);}
html[data-theme="light"] .av-close{background:var(--surface);border-color:var(--border);color:var(--text2);}
html[data-theme="light"] .av-dl-btn{background:linear-gradient(135deg,rgba(107,93,212,.15),rgba(192,56,120,.12));border-color:rgba(107,93,212,.3);color:var(--v);}
html[data-theme="light"] .mtag{background:var(--surface2);border-color:var(--border);color:var(--text2);}
html[data-theme="light"] .mtag.v{color:var(--v);border-color:rgba(107,93,212,.4);background:rgba(107,93,212,.1);}
html[data-theme="light"] .mtag.p{color:var(--p);border-color:rgba(192,56,120,.4);background:rgba(192,56,120,.1);}
html[data-theme="light"] .mtag.g{color:var(--g);border-color:rgba(18,147,106,.4);background:rgba(18,147,106,.1);}
html[data-theme="light"] .mtag-link{color:var(--c);border-color:rgba(10,152,168,.4);background:rgba(10,152,168,.1);}
html[data-theme="light"] .chip-h{color:var(--r);border-color:rgba(192,48,48,.3);background:rgba(192,48,48,.08);}
html[data-theme="light"] .chip-m{color:var(--a);border-color:rgba(184,112,16,.3);background:rgba(184,112,16,.08);}
html[data-theme="light"] .chip-l{color:var(--g);border-color:rgba(18,147,106,.3);background:rgba(18,147,106,.08);}
html[data-theme="light"] .chip-reviewed{color:var(--v);border-color:rgba(107,93,212,.3);background:rgba(107,93,212,.08);}
html[data-theme="light"] .chip-assigned{color:var(--c);border-color:rgba(10,152,168,.3);background:rgba(10,152,168,.08);}
html[data-theme="light"] .tv-head{background:var(--surface2);}
html[data-theme="light"] .ar-head{background:var(--surface2);}
html[data-theme="light"] .tcard-subj{color:var(--text2);}
html[data-theme="light"] .user-drop{background:var(--surface);border-color:var(--border2);}
html[data-theme="light"] .notif-drop{background:var(--surface);border-color:var(--border2);}

/* ── THEME TOGGLE BUTTON ── */
.theme-toggle{width:30px;height:30px;border-radius:8px;background:transparent;border:1px solid var(--border);color:var(--muted);cursor:pointer;font-size:15px;display:flex;align-items:center;justify-content:center;transition:all .2s;padding:0;flex-shrink:0;}
.theme-toggle:hover{background:var(--surface2);border-color:var(--border2);color:var(--text);}

*,*::before,*::after{box-sizing:border-box;margin:0;padding:0;}
html,body{height:100%;overflow:hidden;}
body{background:var(--bg);color:var(--text);font-family:var(--sans);font-size:14px;}
::-webkit-scrollbar{width:4px;height:4px;}
::-webkit-scrollbar-track{background:transparent;}
::-webkit-scrollbar-thumb{background:var(--border2);border-radius:4px;}

/* Visible horizontal scrollbar (used on Team Snapshots etc.) */
.hscroll{display:flex;gap:12px;overflow-x:auto;overflow-y:hidden;padding-bottom:10px;scrollbar-width:thin;scrollbar-color:var(--v3) var(--surface2);}
.hscroll::-webkit-scrollbar{height:10px;}
.hscroll::-webkit-scrollbar-track{background:var(--surface2);border-radius:5px;}
.hscroll::-webkit-scrollbar-thumb{background:var(--v3);border-radius:5px;border:2px solid var(--surface2);}
.hscroll::-webkit-scrollbar-thumb:hover{background:var(--v);}
.hscroll>*{flex-shrink:0;}

/* ── SCREENS ── */
.screen{display:none;position:fixed;inset:0;overflow:hidden;}
.screen.on{display:flex;flex-direction:column;width:100%;height:100%;}

/* ── AMBIENT BG ── */
.ambient{position:fixed;inset:0;pointer-events:none;z-index:0;}
.ambient-blob{position:absolute;border-radius:50%;filter:blur(80px);opacity:.12;}
.ab1{width:700px;height:700px;top:-200px;left:-200px;background:radial-gradient(circle,var(--v),transparent 70%);animation:ab 22s ease-in-out infinite;}
.ab2{width:500px;height:500px;bottom:-100px;right:-100px;background:radial-gradient(circle,var(--p),transparent 70%);animation:ab 28s ease-in-out infinite reverse;}
.ab3{width:400px;height:400px;top:50%;left:50%;transform:translate(-50%,-50%);background:radial-gradient(circle,var(--c),transparent 70%);animation:ab 18s ease-in-out infinite alternate;}
@keyframes ab{0%,100%{transform:translate(0,0);}50%{transform:translate(40px,30px);}}

/* ══════════════════════════════════
   LOGIN SCREEN
══════════════════════════════════ */
#loginScreen{align-items:stretch;justify-content:center;flex-direction:row;}
.login-half{display:flex;align-items:center;justify-content:center;width:50%;position:relative;z-index:1;}
.login-half-left{justify-content:flex-end;padding:40px 40px 40px 60px;}
.login-half-right{justify-content:flex-start;padding:40px 60px 40px 40px;}
.login-box{position:relative;z-index:1;width:420px;max-height:92vh;overflow-y:auto;background:rgba(17,17,22,0.85);border:1px solid var(--border2);border-radius:20px;padding:40px;backdrop-filter:blur(20px);box-shadow:0 30px 80px rgba(0,0,0,.5);}
.login-hero{max-width:480px;position:relative;}
.login-hero-badge{display:inline-flex;align-items:center;gap:6px;padding:5px 14px;background:rgba(124,110,232,.1);border:1px solid rgba(124,110,232,.2);border-radius:20px;font-size:11px;font-weight:600;color:var(--v3);font-family:var(--mono);margin-bottom:24px;letter-spacing:.3px;}
.login-hero h1{font-family:var(--display);font-size:38px;font-weight:800;line-height:1.15;letter-spacing:-.5px;margin:0 0 16px;background:linear-gradient(135deg,var(--text) 40%,var(--v3) 70%,var(--c2));-webkit-background-clip:text;-webkit-text-fill-color:transparent;background-clip:text;}
.login-hero p{font-size:15px;color:var(--text2);line-height:1.65;margin:0 0 36px;}
.login-features{display:flex;flex-direction:column;gap:16px;}
.login-feature{display:flex;align-items:flex-start;gap:14px;}
.login-feature-icon{width:40px;height:40px;border-radius:12px;display:flex;align-items:center;justify-content:center;font-size:18px;flex-shrink:0;}
.login-feature-text h3{font-family:var(--sans);font-size:13px;font-weight:700;margin:0 0 3px;color:var(--text);}
.login-feature-text p{font-size:12px;color:var(--muted);line-height:1.5;margin:0;}
.login-hero-glow{position:absolute;width:300px;height:300px;border-radius:50%;filter:blur(100px);opacity:.08;top:50%;left:50%;transform:translate(-50%,-50%);background:radial-gradient(circle,var(--v),var(--c),transparent 70%);pointer-events:none;z-index:-1;}
@media(max-width:960px){#loginScreen{flex-direction:column;overflow-y:auto;}.login-half{width:100%;padding:30px 20px;}.login-half-left{order:2;justify-content:center;}.login-half-right{order:1;justify-content:center;padding-top:50px;}.login-hero h1{font-size:28px;}.login-box{width:100%;max-width:420px;}}

/* ── RESPONSIVE: Narrow desktop / tablet landscape ── */
@media(max-width:1024px){
  .topbar{padding:0 50px 0 14px;gap:10px;}
  .topbar-stats{display:none;}
  .workspace-badge{display:none;}
  .topbar-divider{display:none;}
  .admin-nav{width:56px;align-items:center;padding:12px 0;}
  .admin-nav .nav-item{width:40px;height:40px;margin:0 auto 2px;padding:0 11px;gap:0;justify-content:center;}
  .admin-nav .nav-label{display:none !important;}
  .admin-nav .nav-item-chev{display:none !important;}
  .admin-nav .nav-sub-list{display:none !important;}
  .admin-nav .nav-item:hover .nav-tip{opacity:1;}
  .admin-nav .nav-collapse-btn{display:none;}
  .admin-nav .nav-group-label{display:none;}
  .admin-nav .user-menu-wrap{padding:4px 0 8px;display:flex;justify-content:center;}
  .admin-nav .nav-user-trigger{width:40px;height:40px;padding:0;justify-content:center;border-radius:10px;}
  .admin-nav .nav-user-name,.admin-nav .nav-user-role{display:none;}
  .admin-sidebar{flex:0 0 200px;width:200px;}
  .admin-right{flex:0 0 280px;width:280px;}
  .agent-ws-sidebar{flex:0 0 200px;width:200px;}
  .sa-sidebar{flex:0 0 180px;width:180px;}
  .sa-main{padding:16px 18px;}
}

/* ── RESPONSIVE: Tablet portrait / small screens ── */
@media(max-width:768px){
  .topbar{padding:0 44px 0 10px;gap:6px;height:50px;}
  .topbar-logo-text{display:none;}
  .topbar-req-btn{display:none;}
  .topbar-settings-btn{display:none;}
  .admin-nav{display:none;}
  .admin-sidebar{flex:0 0 180px;width:180px;}
  .admin-right{display:none;}
  .resizer{display:none !important;}
  .agent-ws-sidebar{flex:0 0 160px;width:160px;}
  .sa-sidebar{flex:0 0 140px;width:140px;}
  .sa-main{padding:12px 14px;}
  .dat-row{grid-template-columns:minmax(120px,1fr) 50px 60px 60px 1fr 80px;font-size:11px;padding:8px 10px;}
  .sa-table-head,.sa-table-row{grid-template-columns:minmax(120px,2fr) 1fr 1fr 1fr 70px 90px;font-size:11px;padding:8px 12px;}
  .dash-agent-table{overflow-x:auto;}
  .sa-table-wrap{overflow-x:auto;}
  .notif-bell{top:8px;right:10px;}
}

/* ── RESPONSIVE: Phone ── */
/* ── Mobile hamburger button ── */
.mobile-menu-btn{display:none;width:34px;height:34px;border:none;background:transparent;color:var(--text);font-size:20px;cursor:pointer;border-radius:8px;align-items:center;justify-content:center;flex-shrink:0;}
.mobile-menu-btn:hover{background:var(--surface2);}
.mobile-nav-overlay{display:none;position:fixed;inset:0;background:rgba(0,0,0,.5);z-index:199;}

@media(max-width:480px){
  .mobile-menu-btn{display:flex !important;}
  .topbar{padding:0 40px 0 8px !important;gap:4px !important;height:46px !important;}
  .topbar-logo-icon{width:28px !important;height:28px !important;border-radius:8px !important;}
  .admin-nav{position:fixed !important;left:-260px;top:0;bottom:0;width:240px !important;z-index:200;background:var(--bg) !important;border-right:1px solid var(--border) !important;transition:left .25s ease !important;box-shadow:none;display:flex !important;flex-direction:column !important;overflow-y:auto !important;padding:60px 8px 12px !important;}
  .admin-nav.mobile-open{left:0 !important;box-shadow:4px 0 24px rgba(0,0,0,.6) !important;}
  .admin-nav.mobile-open~.mobile-nav-overlay{display:block;}
  .admin-nav .nav-label{display:inline !important;}
  .admin-nav .nav-item{width:auto !important;height:33px !important;padding:0 10px !important;gap:9px !important;justify-content:flex-start !important;}
  .admin-nav .nav-collapse-btn{display:none !important;}
  .admin-nav .nav-group-label{display:block !important;}
  .admin-nav .nav-item-chev{display:inline !important;}
  .admin-nav .nav-sub-list{display:none;}
  .admin-nav .nav-sub-list.on{display:flex !important;}
  .admin-nav .nav-user-name,.admin-nav .nav-user-role{display:block !important;}
  .admin-nav .nav-user-trigger{width:auto !important;height:auto !important;padding:8px 10px !important;justify-content:flex-start !important;}
  .admin-sidebar{display:none !important;}
  .admin-right{display:none !important;}
  .admin-main{flex:1 1 0;min-width:0;}
  .agent-ws-sidebar{display:none !important;}
  .agent-ws-main{flex:1 1 0 !important;min-width:0 !important;}
  .sa-sidebar{display:none !important;}
  .sa-main{flex:1 1 0 !important;min-width:0 !important;padding:10px 12px !important;}
  .sa-page{flex-direction:column !important;}
  .admin-layout,.agent-ws-layout{min-width:0 !important;}
  .resizer{display:none !important;}
  .screen.on{overflow-y:auto !important;}
  .adminDashMain,.admin-main{overflow-y:auto;}
  .notif-bell{top:6px;right:8px;width:30px;height:30px;font-size:14px;}
}

/* ── TUTORIAL WALKTHROUGH ── */
.tut-overlay{position:fixed;inset:0;z-index:900;pointer-events:none;transition:opacity .3s;}
.tut-overlay.on{pointer-events:auto;}
.tut-backdrop{position:fixed;inset:0;background:rgba(0,0,0,.55);z-index:900;}
.tut-spotlight{position:fixed;z-index:901;border-radius:10px;box-shadow:0 0 0 4px rgba(124,110,232,.6),0 0 24px rgba(124,110,232,.3);pointer-events:none;transition:all .35s ease;}
.tut-tooltip{position:fixed;z-index:902;width:320px;background:var(--surface);border:1px solid var(--v);border-radius:14px;padding:20px;box-shadow:0 12px 40px rgba(0,0,0,.5);font-family:var(--sans);animation:tutFade .3s ease;}
@keyframes tutFade{from{opacity:0;transform:translateY(8px);}to{opacity:1;transform:translateY(0);}}
.tut-step-badge{font-size:9px;font-family:var(--mono);color:var(--v3);font-weight:700;letter-spacing:.5px;margin-bottom:6px;}
.tut-title{font-size:14px;font-weight:800;font-family:var(--display);color:var(--text);margin-bottom:6px;}
.tut-desc{font-size:12px;color:var(--text2);line-height:1.6;margin-bottom:16px;}
.tut-actions{display:flex;justify-content:space-between;align-items:center;}
.tut-skip{background:none;border:none;color:var(--muted);font-size:11px;cursor:pointer;font-family:var(--sans);padding:4px 8px;}
.tut-skip:hover{color:var(--text);}
.tut-next{padding:7px 18px;background:linear-gradient(135deg,var(--v),var(--p));color:#fff;border:none;border-radius:8px;font-size:12px;font-weight:700;cursor:pointer;font-family:var(--sans);transition:transform .15s;}
.tut-next:hover{transform:translateY(-1px);}
.tut-dots{display:flex;gap:5px;}
.tut-dot{width:6px;height:6px;border-radius:50%;background:var(--border2);transition:background .2s;}
.tut-dot.on{background:var(--v);}
@media(max-width:480px){.tut-tooltip{width:260px;padding:16px;}}

.login-logo{display:flex;align-items:center;gap:12px;justify-content:center;margin-bottom:30px;}
.login-logo-icon{width:56px;height:56px;border-radius:16px;display:flex;align-items:center;justify-content:center;box-shadow:0 0 40px rgba(124,110,232,.45);overflow:hidden;}
.login-logo-text{font-family:var(--display);font-size:28px;font-weight:800;letter-spacing:-.5px;background:linear-gradient(90deg,var(--v3),var(--c2));-webkit-background-clip:text;-webkit-text-fill-color:transparent;background-clip:text;}
.login-title{font-family:var(--display);font-size:20px;font-weight:700;text-align:center;margin-bottom:6px;}
.login-sub{font-size:12px;color:var(--muted);text-align:center;margin-bottom:28px;}
.login-tabs{display:flex;background:var(--surface2);border-radius:10px;padding:3px;margin-bottom:24px;gap:3px;}
.login-tab{flex:1;padding:7px;font-size:12px;font-weight:600;border:none;background:transparent;border-radius:8px;color:var(--muted);cursor:pointer;transition:all .2s;font-family:var(--sans);}
.login-tab.active{background:linear-gradient(135deg,rgba(124,110,232,.2),rgba(224,80,138,.15));color:var(--v3);box-shadow:0 2px 8px rgba(0,0,0,.2);}
.login-field{margin-bottom:14px;}
.login-label{font-size:11px;font-weight:600;color:var(--text2);margin-bottom:5px;display:block;letter-spacing:.3px;}
.login-input{width:100%;background:var(--surface2);border:1px solid var(--border);border-radius:8px;color:var(--text);font-family:var(--sans);font-size:13px;padding:10px 13px;outline:none;transition:border-color .2s;}
.login-input:focus{border-color:var(--v2);box-shadow:0 0 0 3px rgba(124,110,232,.12);}
.login-input::placeholder{color:var(--muted2);}
.login-input-wrap{position:relative;}
.login-input-icon{position:absolute;right:12px;top:50%;transform:translateY(-50%);font-size:14px;color:var(--muted);}
.login-btn{width:100%;padding:12px;background:linear-gradient(135deg,var(--v),var(--p));color:#fff;border:none;border-radius:10px;font-family:var(--display);font-size:14px;font-weight:700;cursor:pointer;margin-top:8px;transition:all .2s;letter-spacing:.3px;}
.login-btn:hover{transform:translateY(-2px);box-shadow:0 8px 28px rgba(124,110,232,.4);}
.login-demo{margin-top:20px;padding-top:16px;border-top:1px solid var(--border);}
.login-demo-title{font-size:10px;font-weight:600;text-transform:uppercase;letter-spacing:1px;color:var(--muted);text-align:center;margin-bottom:10px;font-family:var(--mono);}
.demo-accounts{display:flex;flex-direction:column;gap:6px;}
.demo-row{display:flex;align-items:center;justify-content:space-between;padding:7px 10px;background:var(--surface2);border:1px solid var(--border);border-radius:7px;cursor:pointer;transition:all .15s;}
.demo-row:hover{border-color:var(--v);background:rgba(124,110,232,.06);}
.demo-info{display:flex;align-items:center;gap:8px;}
.demo-avatar{width:26px;height:26px;border-radius:6px;display:flex;align-items:center;justify-content:center;font-size:11px;font-weight:700;font-family:var(--display);}
.demo-name{font-size:12px;font-weight:600;}
.demo-role{font-size:10px;color:var(--muted);}
.demo-badge{font-size:9px;font-family:var(--mono);padding:2px 6px;border-radius:4px;font-weight:600;}
.badge-admin{background:rgba(124,110,232,.15);color:var(--v3);border:1px solid rgba(124,110,232,.25);}
.badge-agent{background:rgba(61,214,140,.12);color:var(--g2);border:1px solid rgba(61,214,140,.2);}

/* ══════════════════════════════════
   SHARED TOPBAR
══════════════════════════════════ */
.topbar{height:58px;background:rgba(15,15,23,.92);backdrop-filter:blur(24px);border-bottom:1px solid var(--border);display:flex;align-items:center;padding:0 66px 0 22px;gap:14px;flex-shrink:0;position:relative;z-index:50;}
.topbar-logo{display:flex;align-items:center;gap:10px;cursor:pointer;}
.topbar-logo-icon{width:34px;height:34px;border-radius:10px;overflow:hidden;box-shadow:0 0 16px rgba(124,110,232,.35);flex-shrink:0;}
.topbar-logo-text{font-family:var(--display);font-size:17px;font-weight:800;background:linear-gradient(90deg,var(--v3),var(--c2));-webkit-background-clip:text;-webkit-text-fill-color:transparent;background-clip:text;letter-spacing:-.3px;}
.topbar-divider{width:1px;height:22px;background:var(--border2);}
.workspace-badge{display:flex;align-items:center;gap:5px;padding:5px 12px;border-radius:20px;font-size:11px;font-weight:700;letter-spacing:.4px;}
.wb-admin{background:rgba(124,110,232,.14);border:1px solid rgba(124,110,232,.28);color:var(--v3);}
.wb-agent{background:rgba(61,214,140,.12);border:1px solid rgba(61,214,140,.22);color:var(--g2);}
.topbar-spacer{flex:1;}
.topbar-stats{display:flex;gap:6px;}
.ts-pill{display:flex;align-items:center;gap:5px;padding:5px 11px;background:var(--surface2);border:1px solid var(--border);border-radius:20px;font-size:11px;}
.ts-val{font-family:var(--mono);font-weight:700;font-size:11px;}
.ts-lbl{color:var(--muted);font-size:10px;}
.topbar-user{display:flex;align-items:center;gap:8px;padding:5px 12px 5px 6px;background:var(--surface2);border:1px solid var(--border);border-radius:24px;cursor:pointer;transition:border-color .15s;}
.topbar-user:hover{border-color:var(--border2);}
.user-ava{width:28px;height:28px;border-radius:9px;display:flex;align-items:center;justify-content:center;font-size:10px;font-weight:700;font-family:var(--display);overflow:hidden;flex-shrink:0;}
.user-ava img{width:100%;height:100%;object-fit:cover;border-radius:8px;}
.profile-pic-lg{width:72px;height:72px;border-radius:50%;overflow:hidden;cursor:pointer;border:2px solid var(--border2);transition:border-color .2s;flex-shrink:0;display:flex;align-items:center;justify-content:center;}
.profile-pic-lg:hover{border-color:var(--v3);}
.profile-pic-lg img{width:100%;height:100%;object-fit:cover;}
.topbar-req-btn{padding:5px 11px;background:rgba(124,110,232,.1);border:1px solid rgba(124,110,232,.25);color:var(--v3);border-radius:8px;font-size:10px;font-weight:700;cursor:pointer;font-family:var(--sans);transition:all .15s;}
.topbar-req-btn:hover{background:rgba(124,110,232,.18);}
.topbar-settings-btn{width:30px;height:30px;padding:0;background:transparent;border:1px solid var(--border2);color:var(--muted);border-radius:8px;font-size:15px;cursor:pointer;font-family:var(--sans);transition:all .15s;display:flex;align-items:center;justify-content:center;}
.topbar-settings-btn:hover{background:var(--surface2);color:var(--text);border-color:var(--border);}
.topbar-settings-btn.active-settings{color:var(--v3);border-color:rgba(124,110,232,.4);background:rgba(124,110,232,.1);}
/* NOTIFICATIONS */
.notif-bell{position:fixed;top:12px;right:22px;z-index:100;width:34px;height:34px;display:flex;align-items:center;justify-content:center;cursor:pointer;border-radius:9px;transition:background .15s;font-size:16px;flex-shrink:0;}
.notif-bell:hover{background:var(--surface2);}
.notif-badge{position:absolute;top:2px;right:2px;min-width:16px;height:16px;background:var(--r);color:#fff;border-radius:8px;font-size:9px;font-weight:800;font-family:var(--mono);display:flex;align-items:center;justify-content:center;padding:0 3px;pointer-events:none;}
.notif-drop{position:absolute;top:calc(100% + 6px);right:0;width:320px;background:var(--surface);border:1px solid var(--border2);border-radius:14px;box-shadow:0 12px 40px rgba(0,0,0,.45);z-index:500;overflow:hidden;display:none;}
.notif-drop.on{display:block;animation:fadein .15s ease;}
.notif-drop-head{display:flex;align-items:center;justify-content:space-between;padding:12px 14px 10px;border-bottom:1px solid var(--border);font-size:11px;font-weight:700;font-family:var(--mono);text-transform:uppercase;letter-spacing:.8px;color:var(--muted);}
.notif-drop-head button{font-size:10px;font-weight:600;color:var(--v3);background:none;border:none;cursor:pointer;font-family:var(--sans);}
.notif-list{max-height:320px;overflow-y:auto;}
.notif-item{display:flex;align-items:flex-start;gap:10px;padding:10px 14px;border-bottom:1px solid var(--border);transition:background .1s;cursor:default;}
.notif-item:last-child{border-bottom:none;}
.notif-item.unread{background:rgba(124,110,232,.05);}
.notif-item-ico{width:28px;height:28px;border-radius:8px;display:flex;align-items:center;justify-content:center;font-size:14px;flex-shrink:0;}
.notif-item-body{flex:1;min-width:0;}
.notif-item-msg{font-size:11.5px;color:var(--text);line-height:1.4;}
.notif-item-time{font-size:10px;color:var(--muted);margin-top:2px;}
.notif-empty{padding:24px;text-align:center;font-size:12px;color:var(--muted);}
/* MEETINGS */
.mtg-card{background:var(--surface2);border:1px solid var(--border);border-radius:12px;padding:14px 16px;display:flex;flex-direction:column;gap:8px;transition:border-color .15s;}
.mtg-card:hover{border-color:var(--border2);}
.mtg-card-head{display:flex;align-items:flex-start;justify-content:space-between;gap:10px;}
.mtg-card-title{font-size:13px;font-weight:700;}
.mtg-type-badge{font-size:9px;font-weight:700;padding:2px 8px;border-radius:4px;white-space:nowrap;font-family:var(--mono);}
.mtg-meta{display:flex;align-items:center;gap:10px;font-size:11px;color:var(--text2);flex-wrap:wrap;}
.mtg-meta-item{display:flex;align-items:center;gap:4px;}
.mtg-attendees{display:flex;gap:4px;flex-wrap:wrap;align-items:center;}
.mtg-att-chip{font-size:10px;padding:2px 7px;background:var(--surface);border:1px solid var(--border);border-radius:5px;color:var(--text2);}
.mtg-actions{display:flex;gap:6px;align-items:center;margin-top:4px;}
.gcal-btn{display:inline-flex;align-items:center;gap:5px;padding:5px 11px;background:rgba(19,184,200,.1);border:1px solid rgba(19,184,200,.25);color:var(--c2);border-radius:7px;font-size:10px;font-weight:700;cursor:pointer;font-family:var(--sans);text-decoration:none;transition:all .15s;}
.gcal-btn:hover{background:rgba(19,184,200,.18);}
.mtg-del-btn{padding:5px 10px;background:none;border:1px solid rgba(224,68,68,.25);color:var(--r2);border-radius:7px;font-size:10px;font-weight:600;cursor:pointer;font-family:var(--sans);transition:all .15s;}
.mtg-del-btn:hover{background:rgba(224,68,68,.08);}
.user-name{font-size:12px;font-weight:600;}

/* ── PERFORMANCE PAGE ── */
.perf-tab{padding:5px 12px;background:transparent;border:1px solid var(--border);border-radius:7px;font-size:11px;font-weight:600;color:var(--muted);cursor:pointer;font-family:var(--sans);transition:all .15s;}
.perf-tab:hover{border-color:var(--border2);color:var(--text2);}
.perf-tab.on{background:rgba(124,110,232,.12);border-color:rgba(124,110,232,.35);color:var(--v3);}
.perf-card{background:var(--surface);border:1px solid var(--border);border-radius:14px;overflow:hidden;transition:border-color .2s;}
.perf-card:hover{border-color:var(--border2);}
.perf-card-head{display:flex;align-items:center;gap:12px;padding:16px 18px;border-bottom:1px solid var(--border);}
.perf-card-body{padding:16px 18px;display:flex;flex-direction:column;gap:14px;}
.perf-stat-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:10px;}
.perf-stat-box{background:var(--surface2);border:1px solid var(--border);border-radius:10px;padding:12px 14px;display:flex;flex-direction:column;gap:6px;}
.perf-stat-label{font-size:9px;font-family:var(--mono);text-transform:uppercase;letter-spacing:.8px;color:var(--muted);}
.perf-stat-val{font-family:var(--display);font-size:28px;font-weight:800;}
.perf-stat-target{font-size:10px;color:var(--muted);}
.perf-progress{height:5px;border-radius:3px;background:var(--border);overflow:hidden;margin-top:4px;}
.perf-progress-fill{height:100%;border-radius:3px;transition:width .4s;}
.perf-status-chip{display:inline-flex;align-items:center;gap:4px;padding:3px 8px;border-radius:20px;font-size:10px;font-weight:700;}
.perf-status-met{background:rgba(61,214,140,.12);color:var(--g2);border:1px solid rgba(61,214,140,.25);}
.perf-status-close{background:rgba(232,154,24,.1);color:var(--a2);border:1px solid rgba(232,154,24,.25);}
.perf-status-behind{background:rgba(224,68,68,.1);color:var(--r2);border:1px solid rgba(224,68,68,.25);}
.perf-client-row{display:flex;align-items:center;justify-content:space-between;padding:7px 10px;background:var(--surface2);border-radius:7px;font-size:11.5px;}
.perf-client-bar-wrap{flex:1;margin:0 12px;height:4px;background:var(--border);border-radius:2px;overflow:hidden;}
.perf-client-bar{height:100%;border-radius:2px;background:linear-gradient(90deg,var(--v),var(--c));}
.perf-section-label{font-size:9px;font-family:var(--mono);text-transform:uppercase;letter-spacing:1px;color:var(--muted);padding:2px 0 8px;}
.topbar-logout{padding:5px 10px;background:transparent;border:1px solid var(--border);border-radius:8px;color:var(--muted);font-size:11px;cursor:pointer;transition:all .15s;font-family:var(--sans);}
.topbar-logout:hover{color:var(--r2);border-color:rgba(224,68,68,.3);}

/* ── USER DROPDOWN MENU ── */
.user-menu-wrap{position:relative;flex-shrink:0;}
.user-drop{position:absolute;top:calc(100% + 8px);right:0;min-width:200px;background:var(--surface);border:1px solid var(--border2);border-radius:12px;box-shadow:0 12px 40px rgba(0,0,0,.45);z-index:600;overflow:hidden;display:none;}
.user-drop.on{display:block;animation:fadein .15s ease;}
.user-drop-head{padding:12px 14px 10px;border-bottom:1px solid var(--border);display:flex;align-items:center;gap:10px;}
.user-drop-ava{width:32px;height:32px;border-radius:9px;display:flex;align-items:center;justify-content:center;font-size:11px;font-weight:700;font-family:var(--display);flex-shrink:0;overflow:hidden;}
.user-drop-ava img{width:100%;height:100%;object-fit:cover;border-radius:9px;}
.user-drop-info{flex:1;min-width:0;}
.user-drop-name{font-size:12px;font-weight:700;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;}
.user-drop-role{font-size:10px;color:var(--muted);margin-top:1px;}
.user-drop-item{display:flex;align-items:center;gap:10px;padding:9px 14px;font-size:12px;font-weight:500;color:var(--text2);cursor:pointer;transition:background .1s;}
.user-drop-item:hover{background:var(--surface2);color:var(--text);}
.user-drop-item-ico{font-size:14px;width:18px;text-align:center;}
.user-drop-sep{height:1px;background:var(--border);margin:3px 0;}
.user-drop-item.danger{color:var(--r2);}
.user-drop-item.danger:hover{background:rgba(224,68,68,.07);}
html[data-theme="light"] .user-drop{background:var(--surface);border-color:var(--border2);box-shadow:0 12px 40px rgba(100,100,160,.18);}

/* ══════════════════════════════════
   ADMIN WORKSPACE
══════════════════════════════════ */
.admin-layout{display:flex;flex:1 1 0;min-height:0;overflow:hidden;position:relative;z-index:1;}

/* ADMIN NAV — always expanded with labels, mini mode collapses to icons */
.admin-nav{width:215px;background:var(--bg2);border-right:1px solid var(--border);display:flex;flex-direction:column;align-items:stretch;padding:10px 8px;gap:2px;flex-shrink:0;transition:width .22s ease;overflow:visible;}
.admin-nav.nav-mini{width:56px;align-items:center;padding:12px 0;}
.nav-item{width:auto;height:33px;border-radius:10px;display:flex;align-items:center;justify-content:flex-start;font-size:17px;cursor:pointer;transition:all .18s;border:1px solid transparent;position:relative;padding:0 10px;gap:9px;flex-shrink:0;}
.admin-nav.nav-mini .nav-item{width:40px;height:40px;padding:0 11px;gap:0;justify-content:center;}
.nav-item:hover{background:var(--surface2);border-color:var(--border);}
.nav-item.active{background:linear-gradient(135deg,rgba(124,110,232,.18),rgba(224,80,138,.12));border-color:rgba(124,110,232,.28);}
.nav-item .nav-tip{position:absolute;left:50px;white-space:nowrap;background:var(--surface2);border:1px solid var(--border2);border-radius:6px;padding:4px 8px;font-size:11px;font-weight:600;color:var(--text);pointer-events:none;opacity:0;transition:opacity .15s;z-index:100;}
.admin-nav.nav-mini .nav-item:hover .nav-tip{opacity:1;}
.nav-item .nav-label{display:inline;font-size:12px;font-weight:600;color:var(--text2);white-space:nowrap;font-family:var(--sans);}
.admin-nav.nav-mini .nav-item .nav-label{display:none;}
.nav-item.active .nav-label{color:var(--v3);}
.nav-badge{position:absolute;top:4px;right:4px;width:14px;height:14px;background:var(--p);border-radius:50%;font-size:8px;font-weight:800;color:#fff;display:flex;align-items:center;justify-content:center;font-family:var(--mono);}
/* nav group divider */
.nav-section-sep{width:100%;height:1px;background:var(--border);margin:4px 0;flex-shrink:0;}
.admin-nav.nav-mini .nav-section-sep{width:28px;margin:4px auto;}
.nav-section-lbl{display:block;font-size:9px;font-weight:700;letter-spacing:1px;text-transform:uppercase;color:var(--muted);padding:6px 10px 2px;font-family:var(--mono);flex-shrink:0;}
.admin-nav.nav-mini .nav-section-lbl{display:none;}
/* collapse toggle */
.nav-collapse-btn{width:auto;height:34px;border-radius:8px;background:transparent;border:1px solid transparent;color:var(--muted);cursor:pointer;display:flex;align-items:center;justify-content:flex-start;gap:8px;padding:0 10px;transition:all .2s;flex-shrink:0;font-family:var(--sans);font-size:11.5px;font-weight:600;margin-bottom:4px;}
.nav-collapse-btn:hover{background:var(--surface2);border-color:var(--border);color:var(--text);}
.admin-nav.nav-mini .nav-collapse-btn{width:40px;padding:0 11px;justify-content:center;gap:0;}
.admin-nav.nav-mini .nav-collapse-btn .nav-label{display:none;}

/* ADMIN SIDEBAR */
.admin-sidebar{flex:0 0 260px;width:260px;background:var(--bg2);border-right:1px solid var(--border);display:flex;flex-direction:column;overflow:hidden;}
.aside-head{padding:16px 16px 12px;border-bottom:1px solid var(--border);}
.aside-title{font-family:var(--display);font-size:13px;font-weight:700;color:var(--text);margin-bottom:10px;display:flex;align-items:center;justify-content:space-between;}
.count-chip{background:linear-gradient(135deg,var(--v),var(--p));color:#fff;font-size:10px;font-weight:700;padding:2px 9px;border-radius:12px;font-family:var(--mono);}
.search-wrap{position:relative;margin-bottom:8px;}
.srch{width:100%;background:var(--surface);border:1px solid var(--border);border-radius:10px;color:var(--text);font-family:var(--sans);font-size:12px;padding:8px 10px 8px 30px;outline:none;transition:all .2s;}
.srch:focus{border-color:var(--v2);background:var(--surface2);box-shadow:0 0 0 3px rgba(124,110,232,.1);}
.srch::placeholder{color:var(--muted);}
.srch-ico{position:absolute;left:10px;top:50%;transform:translateY(-50%);font-size:11px;color:var(--muted);pointer-events:none;}
.filter-row{display:flex;gap:4px;}
.ftab{flex:1;padding:6px 0;font-size:10px;font-weight:600;letter-spacing:.3px;background:transparent;border:1px solid transparent;border-radius:8px;color:var(--muted);cursor:pointer;transition:all .15s;font-family:var(--sans);}
.ftab:hover{color:var(--text2);background:var(--surface2);}
.ftab.on{background:rgba(124,110,232,.14);border-color:rgba(124,110,232,.28);color:var(--v3);}
.tlist{overflow-y:auto;flex:1;padding:6px;}
.tcard{padding:11px 12px;cursor:pointer;position:relative;border:1px solid transparent;border-radius:10px;margin-bottom:3px;transition:all .15s;}
.tcard:hover{background:var(--surface);border-color:var(--border);}
.tcard.sel{background:var(--surface2);border-color:rgba(124,110,232,.3);box-shadow:0 0 0 1px rgba(124,110,232,.1);}
.tcard-row1{display:flex;justify-content:space-between;align-items:center;margin-bottom:3px;}
.tcard-id{font-family:var(--mono);font-size:9px;color:var(--muted);}
.tcard-score{font-family:var(--mono);font-size:10px;font-weight:700;}
.tcard-subj{font-size:11.5px;font-weight:500;color:var(--text2);line-height:1.4;margin-bottom:5px;overflow:hidden;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;}
.tcard-meta{display:flex;align-items:center;gap:4px;flex-wrap:wrap;}
.chip{font-size:8.5px;font-weight:600;padding:2px 5px;border-radius:3px;border:1px solid;}
.chip-h{color:var(--r2);border-color:rgba(224,68,68,.3);background:rgba(224,68,68,.07);}
.chip-m{color:var(--a2);border-color:rgba(232,154,24,.3);background:rgba(232,154,24,.07);}
.chip-l{color:var(--g2);border-color:rgba(22,169,106,.3);background:rgba(22,169,106,.07);}
.chip-t{color:var(--muted);border-color:var(--border);}
.chip-assigned{color:var(--c2);border-color:rgba(19,184,200,.3);background:rgba(19,184,200,.07);}
.chip-reviewed{color:var(--v3);border-color:rgba(124,110,232,.3);background:rgba(124,110,232,.07);}
.chip-pending-ack{color:var(--a2);border-color:rgba(232,154,24,.25);background:rgba(232,154,24,.06);}
.chip-acked{color:var(--g2);border-color:rgba(61,214,140,.25);background:rgba(61,214,140,.06);}
.chip-unassigned{color:var(--muted);border-color:var(--border);}
.tcard-time{font-size:8.5px;color:var(--muted2);margin-left:auto;font-family:var(--mono);}
.pri-wrap{position:relative;display:inline-flex;}
.pri-chip{cursor:pointer;transition:all .15s;}
.pri-chip:hover{filter:brightness(1.3);transform:scale(1.05);}
.pri-drop{display:none;position:absolute;top:calc(100% + 4px);left:0;background:var(--surface);border:1px solid var(--border2);border-radius:8px;box-shadow:0 8px 24px rgba(0,0,0,.4);z-index:200;overflow:hidden;min-width:100px;}
.pri-drop.on{display:block;animation:fadein .12s ease;}
.pri-opt{padding:7px 12px;font-size:11px;font-weight:600;cursor:pointer;display:flex;align-items:center;gap:6px;transition:background .12s;font-family:var(--sans);}
.pri-opt:hover{background:var(--surface2);}
.pri-opt .pri-dot{width:8px;height:8px;border-radius:50%;flex-shrink:0;}
.pri-opt.active{background:var(--surface2);}
.rev-dot{position:absolute;top:11px;right:10px;width:5px;height:5px;border-radius:50%;}

/* LEFT NAV INLINE TREE (Tickets / Calls sub-navigation) */
.nav-section-wrap{display:flex;flex-direction:column;}
.nav-item-chev{font-size:9px;margin-left:auto;transition:transform .22s;color:var(--muted);flex-shrink:0;opacity:.7;}
.nav-item.expanded .nav-item-chev{transform:rotate(180deg);opacity:1;}
.sa-nav-item.expanded .nav-item-chev{transform:rotate(180deg);opacity:1;}
.admin-nav.nav-mini .nav-item-chev{display:none;}
.nav-sub-list{display:none;flex-direction:column;padding:3px 5px 8px;overflow:hidden;}
.nav-sub-list.on{display:flex;}
.admin-nav.nav-mini .nav-sub-list{display:none!important;}

/* All row */
.nav-sub-all{display:flex;align-items:center;gap:10px;padding:3px 10px;border-radius:10px;cursor:pointer;transition:background .13s;margin-bottom:1px;}
.nav-sub-all:hover{background:var(--surface2);}
.nav-sub-all.on{background:var(--v);box-shadow:0 2px 8px rgba(124,110,232,.35);}
.nav-sub-all-ico{width:22px;height:22px;border-radius:6px;background:rgba(124,110,232,.14);display:flex;align-items:center;justify-content:center;flex-shrink:0;color:var(--v3);}
.nav-sub-all.on .nav-sub-all-ico{background:rgba(255,255,255,.18);color:#fff;}
.nav-sub-all-label{flex:1;font-size:12px;font-weight:600;color:var(--text2);letter-spacing:.1px;}
.nav-sub-all.on .nav-sub-all-label{color:#fff;}
.nav-sub-all-badge{font-size:9px;font-weight:700;min-width:20px;text-align:center;background:var(--surface3);color:var(--muted);border-radius:8px;padding:2px 6px;font-family:var(--mono);}
.nav-sub-all.on .nav-sub-all-badge{background:rgba(255,255,255,.22);color:#fff;}

/* Client section header */
.nav-sub-client{display:flex;align-items:center;gap:10px;padding:3px 10px;border-radius:10px;cursor:pointer;user-select:none;transition:background .13s;}
.nav-sub-client:hover{background:var(--surface2);}
.nav-sub-client-ico{width:22px;height:22px;border-radius:6px;background:linear-gradient(135deg,rgba(124,110,232,.14),rgba(19,184,200,.1));display:flex;align-items:center;justify-content:center;flex-shrink:0;color:var(--c2);}
.nav-sub-client-info{flex:1;min-width:0;}
.nav-sub-client-name{font-size:11.5px;font-weight:700;color:var(--text2);overflow:hidden;text-overflow:ellipsis;white-space:nowrap;letter-spacing:.1px;}
.nav-sub-client-count{font-size:9.5px;color:var(--muted);margin-top:1px;}
.nav-sub-client-chev{font-size:9px;color:var(--muted);transition:transform .2s;flex-shrink:0;opacity:.6;}
.nav-sub-client-chev.open{transform:rotate(180deg);opacity:1;color:var(--v3);}
.nav-sub-client.csel{background:rgba(124,110,232,.08);}
.nav-sub-client.csel .nav-sub-client-name{color:var(--v);}
.nav-sub-client.csel .nav-sub-client-ico{background:rgba(124,110,232,.22);color:var(--v);}

/* Agent rows */
.nav-sub-agents{display:none;flex-direction:column;gap:2px;padding:3px 0 3px 0;margin-left:21px;border-left:1px solid var(--border);}
.nav-sub-agents.open{display:flex;}
/* Tree connecting lines */
.nav-sub-list{margin-left:6px;border-left:1px solid var(--border);padding-left:0;}
.nav-sub-client{margin-left:0;}
.nav-sub-divider{height:1px;background:var(--border);margin:2px 4px 4px;opacity:.5;}
.nav-sub-agent{display:flex;align-items:center;gap:9px;padding:3px 10px;border-radius:10px;cursor:pointer;transition:all .13s;}
.nav-sub-agent:hover{background:var(--surface2);}
.nav-sub-agent.on{background:var(--v);box-shadow:0 2px 8px rgba(124,110,232,.35);}
.nav-sub-agent-ava{width:20px;height:20px;border-radius:5px;display:flex;align-items:center;justify-content:center;font-size:7.5px;font-weight:800;color:#fff;flex-shrink:0;letter-spacing:-.3px;}
.nav-sub-agent.on .nav-sub-agent-ava{box-shadow:0 0 0 2px rgba(255,255,255,.4);}
.nav-sub-agent-info{flex:1;min-width:0;}
.nav-sub-agent-name{font-size:11px;font-weight:500;color:var(--muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap;}
.nav-sub-agent.on .nav-sub-agent-name{color:#fff;font-weight:600;}
.nav-sub-agent-tickets{font-size:9px;color:var(--muted2);margin-top:1px;}
.nav-sub-agent.on .nav-sub-agent-tickets{color:rgba(255,255,255,.65);}
.nav-sub-badge{font-size:9px;font-weight:700;min-width:20px;text-align:center;background:var(--surface3);color:var(--muted);border-radius:8px;padding:2px 6px;font-family:var(--mono);flex-shrink:0;}
.nav-sub-agent.on .nav-sub-badge{background:rgba(255,255,255,.22);color:#fff;}

/* ADMIN MAIN */
.admin-main{flex:1 1 0;min-width:0;display:flex;flex-direction:column;overflow:hidden;}
.main-empty{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:14px;text-align:center;padding:40px;}
.empty-orb{width:90px;height:90px;background:linear-gradient(135deg,rgba(124,110,232,.12),rgba(224,80,138,.1));border:1px solid rgba(124,110,232,.18);border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:34px;animation:float 4s ease-in-out infinite;}
@keyframes float{0%,100%{transform:translateY(0);}50%{transform:translateY(-8px);}}
.empty-t{font-family:var(--display);font-size:18px;font-weight:700;background:linear-gradient(90deg,var(--v2),var(--c2));-webkit-background-clip:text;-webkit-text-fill-color:transparent;background-clip:text;}
.empty-s{font-size:12px;color:var(--muted);max-width:260px;line-height:1.6;}
.tv-wrap{display:none;flex-direction:column;flex:1;overflow:hidden;}
.tv-wrap.on{display:flex;}
.tv-head{padding:16px 22px 12px;border-bottom:1px solid var(--border);background:var(--bg2);backdrop-filter:blur(10px);flex-shrink:0;}
.tv-row1{display:flex;align-items:flex-start;gap:10px;margin-bottom:10px;}
.tv-title{font-family:var(--display);font-size:16px;font-weight:700;flex:1;line-height:1.3;}
.tv-actions{display:flex;gap:6px;flex-shrink:0;}
.btn-xs{padding:5px 10px;font-size:11px;font-weight:600;border-radius:7px;cursor:pointer;transition:all .15s;font-family:var(--sans);border:1px solid;}
.btn-assign{background:rgba(124,110,232,.12);border-color:rgba(124,110,232,.3);color:var(--v3);}
.btn-assign:hover{background:rgba(124,110,232,.22);border-color:var(--v2);}
.btn-review{background:linear-gradient(135deg,var(--v),var(--p));border-color:transparent;color:#fff;}
.btn-review:hover{transform:translateY(-1px);box-shadow:0 6px 20px rgba(124,110,232,.35);}
.btn-nav{width:26px;height:26px;background:var(--surface2);border-color:var(--border);color:var(--text2);display:flex;align-items:center;justify-content:center;font-size:13px;}
.btn-nav:hover{border-color:var(--v);}
.btn-delete-ticket{width:26px;height:26px;padding:0;background:var(--surface2);border-color:var(--border);color:var(--muted);display:flex;align-items:center;justify-content:center;transition:all .15s;}
.btn-delete-ticket:hover{background:rgba(220,53,69,.12);border-color:rgba(220,53,69,.4);color:#dc3545;}
.btn-add-content{width:26px;height:26px;padding:0;background:var(--surface2);border-color:var(--border);color:var(--muted);display:flex;align-items:center;justify-content:center;transition:all .15s;}
.btn-add-content:hover{background:rgba(124,110,232,.12);border-color:rgba(124,110,232,.4);color:var(--v2);}
.btn-add-content.active{background:rgba(124,110,232,.15);border-color:rgba(124,110,232,.5);color:var(--v2);}
.tv-tags{display:flex;gap:5px;flex-wrap:wrap;align-items:center;}
.mtag{font-size:9.5px;font-weight:600;padding:3px 8px;border-radius:14px;border:1px solid var(--border);background:var(--surface2);color:var(--muted);}
.mtag.v{color:var(--v3);border-color:rgba(124,110,232,.3);background:rgba(124,110,232,.08);}
.mtag.p{color:var(--p2);border-color:rgba(224,80,138,.3);background:rgba(224,80,138,.08);}
.mtag.g{color:var(--g2);border-color:rgba(22,169,106,.3);background:rgba(22,169,106,.08);}
.mtag-link{color:var(--c2);border-color:rgba(19,184,200,.3);background:rgba(19,184,200,.08);text-decoration:none;cursor:pointer;}
.mtag-link:hover{background:rgba(19,184,200,.15);border-color:var(--c);}
.convo-screenshot{background:var(--surface);border:1px solid var(--border);border-radius:10px;display:flex;flex-direction:column;overflow:clip;}
.ss-img:last-of-type{border-radius:0 0 9px 9px;}
.ss-img-wrap{position:relative;flex-shrink:0;}
.ss-img-del{position:absolute;top:7px;right:7px;width:22px;height:22px;background:rgba(0,0,0,.65);border:none;color:#fff;border-radius:5px;font-size:11px;cursor:pointer;display:flex;align-items:center;justify-content:center;opacity:0;transition:opacity .15s;line-height:1;backdrop-filter:blur(2px);}
.ss-img-wrap:hover .ss-img-del{opacity:1;}
.ss-label{display:flex;align-items:center;justify-content:space-between;}
.ss-label-text{font-size:9px;font-family:var(--mono);font-weight:700;text-transform:uppercase;letter-spacing:.8px;color:var(--muted);padding:8px 12px;}
.ss-remove-all{font-size:9px;font-weight:700;color:var(--muted);background:none;border:none;cursor:pointer;padding:4px 10px;border-radius:5px;font-family:var(--sans);transition:all .15s;letter-spacing:.1px;}
.ss-remove-all:hover{background:rgba(229,62,62,.1);color:var(--r2);}
.rec-tl-left{display:flex;align-items:center;gap:6px;flex:1;min-width:0;}
.rec-remove-btn{font-size:10px;font-weight:700;color:var(--muted);background:none;border:1px solid var(--border);cursor:pointer;padding:3px 9px;border-radius:5px;font-family:var(--sans);transition:all .15s;flex-shrink:0;}
.rec-remove-btn:hover{background:rgba(229,62,62,.1);color:var(--r2);border-color:rgba(229,62,62,.3);}
.ss-img{width:100%;max-height:300px;object-fit:contain;display:block;cursor:zoom-in;background:var(--surface2);transition:max-height .3s;}
.ss-img.ss-img-expand{max-height:600px;cursor:zoom-out;}
.convo-area{flex:1;overflow-y:auto;padding:18px 22px;display:flex;flex-direction:column;gap:14px;}
.msg{display:flex;gap:10px;opacity:0;animation:mi .3s ease forwards;}
@keyframes mi{from{opacity:0;transform:translateY(8px);}to{opacity:1;transform:translateY(0);}}
.ava{width:32px;height:32px;border-radius:9px;display:flex;align-items:center;justify-content:center;font-weight:700;font-size:10px;flex-shrink:0;font-family:var(--display);}
.ava.cu{background:linear-gradient(135deg,rgba(224,68,68,.2),rgba(232,154,24,.15));color:var(--r2);border:1px solid rgba(224,68,68,.2);}
.ava.ag{background:linear-gradient(135deg,rgba(124,110,232,.2),rgba(19,184,200,.15));color:var(--v3);border:1px solid rgba(124,110,232,.2);}
.mbody{flex:1;}
.mmeta{display:flex;align-items:center;gap:7px;margin-bottom:4px;}
.mname{font-weight:700;font-size:11.5px;}
.mrole{font-size:9px;color:var(--muted);font-family:var(--mono);text-transform:uppercase;}
.mts{font-family:var(--mono);font-size:8.5px;color:var(--muted2);margin-left:auto;}
.mbubble{background:var(--surface);border:1px solid var(--border);border-radius:3px 10px 10px 10px;padding:9px 12px;font-size:var(--convo-font);line-height:1.65;color:var(--text2);}
.msg.agent .mbubble{border-color:rgba(124,110,232,.15);background:rgba(124,110,232,.04);border-radius:10px 10px 10px 3px;}

/* RECORD / TRANSCRIPT VIEW (imported tickets — no wrapper box) */
.rec-transcript-label{font-size:10px;font-weight:700;font-family:var(--mono);text-transform:uppercase;letter-spacing:.7px;color:var(--muted);display:flex;align-items:center;justify-content:space-between;gap:8px;padding:12px 22px;border-top:1px solid var(--border);border-bottom:1px solid var(--border);margin:12px -22px 12px;background:var(--bg);z-index:2;}
.rec-tl-date{font-weight:400;color:var(--muted2);}
.rec-transcript-body{display:flex;flex-direction:column;gap:10px;}
/* Speaker turns */
.rec-turn{padding:12px 16px;border-radius:10px;border-left:3px solid transparent;}
.rec-agent{background:rgba(124,110,232,.08);border-left-color:var(--v);}
.rec-customer{background:rgba(19,184,200,.08);border-left-color:var(--c);}
.rec-other{background:rgba(232,154,24,.07);border-left-color:var(--a);}
.rec-turn-meta{display:flex;align-items:center;gap:8px;margin-bottom:6px;}
.rec-speaker-badge{font-size:9px;font-weight:800;font-family:var(--mono);text-transform:uppercase;letter-spacing:.8px;padding:2px 8px;border-radius:4px;}
.rec-agent .rec-speaker-badge{color:var(--v3);background:rgba(124,110,232,.18);}
.rec-customer .rec-speaker-badge{color:var(--c2);background:rgba(19,184,200,.16);}
.rec-other .rec-speaker-badge{color:var(--a2);background:rgba(232,154,24,.18);}
.rec-ts{font-size:9.5px;color:var(--muted);font-family:var(--mono);}
.rec-text{font-size:13px;line-height:1.8;color:var(--text2);word-break:break-word;}
/* Separators */
.rec-page-sep{display:flex;align-items:center;gap:10px;margin:10px 0;color:var(--muted);font-size:10px;font-family:var(--mono);letter-spacing:.4px;}
.rec-page-sep::before,.rec-page-sep::after{content:'';flex:1;height:1px;background:var(--border);}
.rec-sep-inner{white-space:nowrap;padding:0 4px;}
/* Section headings */
.rec-line-head{font-size:10px;font-weight:800;color:var(--text);text-transform:uppercase;letter-spacing:.9px;margin:6px 0 2px;padding-bottom:5px;border-bottom:1px solid var(--border);}
/* Plain paragraphs */
.rec-para{font-size:var(--convo-font);line-height:1.75;color:var(--text2);margin:3px 0;word-break:break-word;}
/* Blank-line spacers — preserves source document spacing */
.rec-spacer{height:14px;}
.rec-spacer-lg{height:28px;}
/* Email header block */
.rec-email-header{background:var(--surface);border:1px solid var(--border);border-radius:9px;padding:14px 16px;display:flex;flex-direction:column;gap:6px;}
.rec-email-hrow{display:grid;grid-template-columns:62px 1fr;gap:10px;align-items:baseline;}
.rec-email-hkey{font-weight:700;font-family:var(--mono);font-size:9.5px;text-transform:uppercase;letter-spacing:.5px;color:var(--muted);}
.rec-email-hval{color:var(--text2);word-break:break-word;font-size:13px;}
/* Quoted text (>) */
.rec-quoted{border-left:3px solid var(--border2);padding:6px 14px;color:var(--muted);font-size:12.5px;font-style:italic;border-radius:0 6px 6px 0;background:var(--surface);}
/* System / info line */
.rec-system-line{text-align:center;font-size:10.5px;color:var(--muted);font-family:var(--mono);padding:4px 0;}

/* ADMIN RIGHT PANEL */
.admin-right{flex:0 0 340px;width:340px;background:var(--bg2);border-left:1px solid var(--border);display:flex;flex-direction:column;overflow:hidden;}
.rp-tabs{display:flex;border-bottom:1px solid var(--border);flex-shrink:0;}
.rp-tab{flex:1;padding:12px 8px;font-size:11px;font-weight:700;text-align:center;cursor:pointer;color:var(--muted);border-bottom:2px solid transparent;transition:all .2s;font-family:var(--sans);}
.rp-tab.active{color:var(--v3);border-color:var(--v);}
.rp-pane{display:none;flex-direction:column;overflow-y:auto;flex:1;}
.rp-pane.on{display:flex;}
.rp-block{padding:16px 16px;border-bottom:1px solid var(--border);}
.rp-label{font-size:9.5px;font-weight:700;letter-spacing:1.5px;text-transform:uppercase;color:var(--muted);margin-bottom:12px;display:flex;align-items:center;gap:7px;font-family:var(--mono);}
.rp-label::after{content:'';flex:1;height:1px;background:var(--border);}

/* Score ring */
.score-hero{display:flex;align-items:center;gap:14px;}
.ring-w{position:relative;width:82px;height:82px;flex-shrink:0;}
.ring-w svg{transform:rotate(-90deg);}
.ring-bg-c{fill:none;stroke:var(--surface3);stroke-width:7;}
.ring-fill-c{fill:none;stroke-width:7;stroke-linecap:round;stroke-dasharray:226;stroke-dashoffset:226;transition:stroke-dashoffset .7s cubic-bezier(.4,0,.2,1),stroke .3s;}
.ring-inner{position:absolute;inset:0;display:flex;flex-direction:column;align-items:center;justify-content:center;}
.s-num{font-family:var(--display);font-size:22px;font-weight:800;line-height:1;transition:color .3s;}
.s-den{font-family:var(--mono);font-size:7.5px;color:var(--muted2);}
.s-grade{font-family:var(--display);font-size:28px;font-weight:800;line-height:1;margin-bottom:3px;}
.s-verdict{font-size:11px;color:var(--muted);}
.section-bars{display:flex;flex-direction:column;gap:7px;}
.sbar-row{display:flex;flex-direction:column;gap:3px;}
.sbar-top{display:flex;justify-content:space-between;font-size:10px;}
.sbar-name{color:var(--text2);font-weight:500;}
.sbar-val{font-family:var(--mono);font-weight:600;}
.sbar-track{height:4px;background:var(--surface2);border-radius:2px;overflow:hidden;}
.sbar-fill{height:100%;border-radius:2px;transition:width .5s cubic-bezier(.4,0,.2,1);}

/* Scorecard in panel */
.sc-scroll{overflow-y:auto;flex:1;padding:6px 0;}
.sc-section{padding:4px 12px 4px;}
.sc-sec-head{display:flex;align-items:center;gap:6px;padding:7px 8px;border-radius:7px;margin-bottom:6px;cursor:pointer;font-size:10.5px;font-weight:700;user-select:none;}
.sc-sec-head.cy{background:rgba(19,184,200,.07);color:var(--c2);border:1px solid rgba(19,184,200,.12);}
.sc-sec-head.vi{background:rgba(124,110,232,.07);color:var(--v3);border:1px solid rgba(124,110,232,.12);}
.sc-sec-head.gr{background:rgba(22,169,106,.07);color:var(--g2);border:1px solid rgba(22,169,106,.12);}
.sc-sec-head.pk{background:rgba(224,80,138,.07);color:var(--p2);border:1px solid rgba(224,80,138,.12);}
.sc-sec-head .ch{margin-left:auto;font-size:9px;transition:transform .2s;}
.sc-sec-head.coll .ch{transform:rotate(-90deg);}
.sc-body.hid{display:none;}
.sc-item{display:flex;flex-direction:column;gap:5px;padding:8px 9px;background:var(--surface);border:1px solid var(--border);border-radius:7px;margin-bottom:5px;transition:border-color .2s;}
.sc-item.scored{border-color:rgba(124,110,232,.18);}
.sc-item-q{display:flex;gap:6px;}
.sc-n{font-family:var(--mono);font-size:8.5px;color:var(--muted2);min-width:20px;padding-top:1px;}
.sc-q-text{font-size:11px;color:var(--text2);line-height:1.5;flex:1;}
.sc-q-text em{color:var(--a2);font-style:normal;font-weight:700;}
.sc-controls{display:flex;align-items:center;gap:3px;padding-left:26px;}
.sc-star{background:none;border:none;cursor:pointer;font-size:17px;color:var(--muted2);padding:0;transition:transform .1s,color .12s;}
.sc-star:hover{transform:scale(1.2);}
.sc-star.on{color:var(--a2);text-shadow:0 0 6px rgba(232,154,24,.4);}
.na-btn{font-size:8.5px;font-family:var(--mono);background:var(--surface2);border:1px solid var(--border);color:var(--muted);padding:2px 5px;border-radius:3px;cursor:pointer;margin-left:3px;transition:all .15s;}
.na-btn:hover{border-color:var(--c);color:var(--c2);}
.na-btn.on{background:rgba(19,184,200,.1);border-color:rgba(19,184,200,.3);color:var(--c2);}
.sc-cmt-toggle{position:relative;font-size:11px;background:var(--surface2);border:1px solid var(--border);padding:2px 5px;border-radius:3px;cursor:pointer;margin-left:3px;transition:all .15s;line-height:1;}
.sc-cmt-toggle:hover{border-color:var(--v);}
.sc-cmt-toggle.on{background:rgba(124,110,232,.1);border-color:rgba(124,110,232,.3);}
.sc-cmt-dot{position:absolute;top:-2px;right:-2px;width:6px;height:6px;border-radius:50%;background:var(--v3);box-shadow:0 0 0 2px var(--surface);}
.sc-cmt-box{display:none;padding-left:26px;margin-top:4px;}
.sc-cmt-box.open{display:block;}
.sc-cmt-ta{width:100%;min-height:50px;background:var(--surface2);border:1px solid var(--border);border-radius:6px;padding:6px 8px;font-size:11px;color:var(--text);font-family:var(--sans);resize:vertical;outline:none;transition:border-color .15s;}
.sc-cmt-ta:focus{border-color:var(--v);}
.sc-cmt-ta:disabled{opacity:.55;cursor:not-allowed;}

/* Scorecard Editor */
.sc-ed-section{background:var(--surface);border:1px solid var(--border);border-radius:16px;overflow:hidden;transition:border-color .2s;}
.sc-ed-sec-head{display:flex;align-items:center;gap:10px;padding:16px 20px;border-bottom:1px solid var(--border);flex-wrap:wrap;}
.sc-ed-icon-input{width:48px!important;min-width:48px;text-align:center;font-size:18px;padding:8px!important;}
.sc-ed-cls-sel{width:100px!important;min-width:100px;}
.sc-ed-items{padding:12px 20px;display:flex;flex-direction:column;gap:6px;}
.sc-ed-item{display:flex;align-items:center;gap:8px;padding:8px 12px;background:var(--surface2);border:1px solid var(--border);border-radius:10px;transition:all .15s;}
.sc-ed-item:hover{border-color:var(--border2);}
.sc-ed-num{font-family:var(--mono);font-size:11px;font-weight:600;color:var(--muted);width:48px!important;min-width:48px;max-width:48px;flex:0 0 48px;}
.sc-ed-item .sa-input.sc-ed-q{width:auto;flex:1 1 0;min-width:0;}
.sc-ed-star-btn{width:28px;height:28px;border-radius:6px;border:1px solid var(--border);background:var(--surface);color:var(--muted);cursor:pointer;font-size:14px;display:flex;align-items:center;justify-content:center;transition:all .15s;flex-shrink:0;}
.sc-ed-star-btn.on{background:rgba(232,154,24,.12);border-color:rgba(232,154,24,.3);color:var(--a2);}
.sc-ed-del-btn{width:28px;height:28px;border-radius:6px;border:1px solid rgba(224,68,68,.2);background:rgba(224,68,68,.06);color:var(--r2);cursor:pointer;font-size:12px;display:flex;align-items:center;justify-content:center;transition:all .15s;flex-shrink:0;}
.sc-ed-del-btn:hover{background:rgba(224,68,68,.15);}
.sc-ed-move-btn{width:28px;height:28px;border-radius:6px;border:1px solid var(--border);background:var(--surface2);color:var(--muted);cursor:pointer;font-size:12px;display:flex;align-items:center;justify-content:center;flex-shrink:0;transition:all .15s;}
.sc-ed-move-btn:hover:not([disabled]){border-color:var(--v);color:var(--v3);}
.sc-ed-add-item{padding:8px 14px;background:none;border:1px dashed var(--border2);border-radius:8px;color:var(--muted);font-size:11px;font-weight:600;cursor:pointer;font-family:var(--sans);transition:all .15s;margin-top:4px;}
.sc-ed-add-item:hover{border-color:var(--c);color:var(--c2);}
.sc-ed-sec-actions{display:flex;gap:6px;margin-left:auto;}
.sc-ed-sec-label{flex:1;max-width:300px;}
.sc-ed-tabs{display:flex;gap:4px;background:var(--surface2);border-radius:10px;padding:3px;}
.sc-ed-tab{flex:1;padding:9px 16px;font-size:12px;font-weight:600;border:none;background:transparent;border-radius:8px;color:var(--muted);cursor:pointer;transition:all .2s;font-family:var(--sans);}
.sc-ed-tab.active{background:linear-gradient(135deg,rgba(124,110,232,.2),rgba(19,184,200,.12));color:var(--v3);box-shadow:0 2px 8px rgba(0,0,0,.15);}

/* Assign agent */
.assign-wrap{display:flex;flex-direction:column;gap:8px;}
.agent-select-row{display:flex;gap:6px;min-width:0;}
.agent-select{flex:1;min-width:0;background:var(--surface2);border:1px solid var(--border);border-radius:7px;color:var(--text);font-family:var(--sans);font-size:11px;padding:8px 8px;outline:none;transition:border-color .2s;overflow:hidden;text-overflow:ellipsis;}
.agent-select:focus{border-color:var(--v2);}
.btn-do-assign{padding:8px 12px;background:linear-gradient(135deg,var(--v),var(--p));border:none;border-radius:7px;color:#fff;font-size:11px;font-weight:700;cursor:pointer;transition:all .2s;font-family:var(--sans);white-space:nowrap;flex-shrink:0;}
.btn-do-assign:hover{transform:translateY(-1px);box-shadow:0 6px 18px rgba(124,110,232,.35);}
.assigned-info{padding:8px 10px;background:rgba(19,184,200,.07);border:1px solid rgba(19,184,200,.18);border-radius:7px;font-size:11px;display:flex;align-items:center;gap:8px;}
.ai-block{padding:0 16px 14px;}
.ai-trigger{width:100%;padding:9px 13px;display:flex;align-items:center;gap:8px;background:linear-gradient(135deg,rgba(124,110,232,.1),rgba(224,80,138,.07));border:1px solid rgba(124,110,232,.2);border-radius:7px;color:var(--v3);font-size:11.5px;font-weight:700;cursor:pointer;transition:all .2s;font-family:var(--sans);margin-bottom:8px;}
.ai-trigger:hover{background:linear-gradient(135deg,rgba(124,110,232,.18),rgba(224,80,138,.13));transform:translateY(-1px);}
.ai-spin{width:13px;height:13px;border:2px solid rgba(124,110,232,.2);border-top-color:var(--v);border-radius:50%;animation:spin .7s linear infinite;display:none;}
.ai-trigger.loading .ai-spin{display:block;}
.ai-trigger.loading .ai-ico{display:none;}
@keyframes spin{to{transform:rotate(360deg);}}
.ai-result{background:linear-gradient(135deg,rgba(124,110,232,.07),rgba(19,184,200,.04));border:1px solid rgba(124,110,232,.14);border-radius:7px;padding:12px;display:none;font-size:11px;line-height:1.65;color:var(--text2);}
.ai-result.on{display:block;animation:fup .3s ease;}
@keyframes fup{from{opacity:0;transform:translateY(5px);}to{opacity:1;transform:translateY(0);}}
.ai-result-label{font-family:var(--mono);font-size:8px;letter-spacing:1.5px;text-transform:uppercase;color:var(--v3);margin-bottom:7px;font-weight:700;}
.ai-chips{display:flex;gap:4px;flex-wrap:wrap;margin-top:8px;}
.aichip{font-size:9px;font-family:var(--mono);padding:3px 7px;border-radius:4px;background:rgba(124,110,232,.1);color:var(--v3);border:1px solid rgba(124,110,232,.2);cursor:pointer;transition:all .15s;}
.aichip:hover{background:var(--v);color:#fff;}
.aichip.all{background:linear-gradient(135deg,var(--v),var(--p));color:#fff;border:none;}
.prog-header{padding:10px 16px 6px;border-bottom:1px solid var(--border);}
.prog-row{display:flex;align-items:center;gap:8px;}
.prog-bar{flex:1;height:5px;background:var(--surface2);border-radius:3px;overflow:hidden;}
.prog-fill{height:100%;background:linear-gradient(90deg,var(--v),var(--p));border-radius:3px;transition:width .4s cubic-bezier(.4,0,.2,1);}
.prog-txt{font-family:var(--mono);font-size:10px;color:var(--muted);white-space:nowrap;}
.notes-ta{width:100%;background:var(--surface2);border:1px solid var(--border);border-radius:7px;color:var(--text2);font-family:var(--sans);font-size:11.5px;line-height:1.6;padding:9px 11px;outline:none;resize:none;transition:border-color .2s;}
.notes-ta:focus{border-color:var(--v2);}
.notes-ta::placeholder{color:var(--muted2);}
.act-block{padding:12px 16px 16px;display:flex;flex-direction:column;gap:6px;}
.btn-submit{width:100%;padding:12px;background:linear-gradient(135deg,var(--v),var(--p));color:#fff;border:none;border-radius:12px;font-family:var(--display);font-size:13px;font-weight:700;cursor:pointer;transition:all .2s;letter-spacing:.2px;}
.btn-submit:hover:not(:disabled){transform:translateY(-1px);box-shadow:0 8px 26px rgba(124,110,232,.4);}
.btn-submit:disabled{background:var(--surface2);color:var(--muted2);cursor:not-allowed;}
.btn-ghost{width:100%;padding:9px;background:transparent;color:var(--muted);border:1px solid var(--border);border-radius:10px;font-size:11px;cursor:pointer;transition:all .15s;font-family:var(--sans);}
.btn-ghost:hover{color:var(--r2);border-color:rgba(224,68,68,.3);}
.btn-perfect{width:100%;padding:10px;background:linear-gradient(135deg,rgba(232,154,24,.13),rgba(245,191,80,.08));color:var(--a2);border:1px solid rgba(232,154,24,.3);border-radius:10px;font-size:12px;font-weight:700;cursor:pointer;transition:all .18s;font-family:var(--sans);letter-spacing:.2px;}
.btn-perfect:hover{background:linear-gradient(135deg,rgba(232,154,24,.22),rgba(245,191,80,.14));border-color:rgba(232,154,24,.55);box-shadow:0 0 16px rgba(232,154,24,.18);transform:translateY(-1px);}
.btn-perfect:disabled{background:var(--surface2);color:var(--muted2);border-color:var(--border);cursor:not-allowed;transform:none;box-shadow:none;}

/* ── AGENT TAB: AGENTS PANEL ── */
.agents-pane-wrap{flex:1;overflow-y:auto;padding:14px;}
.agent-card{background:var(--surface);border:1px solid var(--border);border-radius:14px;padding:14px;margin-bottom:10px;transition:all .2s;}
.agent-card:hover{border-color:var(--border2);box-shadow:0 4px 16px rgba(0,0,0,.2);}
.agent-card-top{display:flex;align-items:center;gap:10px;margin-bottom:10px;}
.agent-big-ava{width:40px;height:40px;border-radius:12px;display:flex;align-items:center;justify-content:center;font-weight:700;font-size:13px;font-family:var(--display);}
.agent-info{flex:1;min-width:0;overflow:hidden;}
.agent-name{font-size:13px;font-weight:700;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;}
.agent-email{font-size:10px;color:var(--muted);font-family:var(--mono);overflow:hidden;text-overflow:ellipsis;white-space:nowrap;}
.agent-stats-row{display:flex;gap:6px;}
.agent-stat{flex:1;text-align:center;padding:8px 4px;background:var(--surface2);border-radius:10px;overflow:hidden;min-width:0;}
.agent-stat-val{font-family:var(--display);font-size:13px;font-weight:700;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;display:block;}
.agent-stat-lbl{font-size:8.5px;color:var(--muted);text-transform:uppercase;letter-spacing:.4px;display:block;margin-top:1px;}
.add-agent-form{background:var(--surface);border:1px dashed var(--border2);border-radius:14px;padding:14px;margin-bottom:10px;}
.add-agent-title{font-size:11px;font-weight:700;color:var(--text2);margin-bottom:10px;display:flex;align-items:center;gap:6px;}
.form-row{display:grid;grid-template-columns:1fr 1fr;gap:8px;margin-bottom:8px;}
.fi{background:var(--surface2);border:1px solid var(--border);border-radius:10px;color:var(--text);font-family:var(--sans);font-size:12px;padding:9px 11px;outline:none;width:100%;transition:all .2s;}
.fi:focus{border-color:var(--v2);box-shadow:0 0 0 3px rgba(124,110,232,.1);}
.fi::placeholder{color:var(--muted);}
.btn-add-agent{width:100%;padding:10px;background:linear-gradient(135deg,var(--v),var(--p));color:#fff;border:none;border-radius:10px;font-size:12px;font-weight:700;cursor:pointer;font-family:var(--sans);transition:all .2s;}
.btn-add-agent:hover{transform:translateY(-1px);box-shadow:0 6px 20px rgba(124,110,232,.35);}

/* ══════════════════════════════════
   AGENT WORKSPACE
══════════════════════════════════ */
/* ── DOWNLOAD BTN ── */
.topbar-download{padding:5px 12px;background:linear-gradient(135deg,rgba(61,214,140,.12),rgba(19,184,200,.08));border:1px solid rgba(61,214,140,.25);border-radius:8px;color:var(--g2);font-size:11px;font-weight:700;cursor:pointer;transition:all .15s;font-family:var(--sans);}
.topbar-download:hover{background:linear-gradient(135deg,rgba(61,214,140,.22),rgba(19,184,200,.15));box-shadow:0 0 14px rgba(61,214,140,.2);transform:translateY(-1px);}
.export-wrap{position:relative;display:inline-flex;}
.export-drop{display:none;position:absolute;top:calc(100% + 4px);right:0;background:var(--surface);border:1px solid var(--border2);border-radius:8px;box-shadow:0 8px 24px rgba(0,0,0,.4);z-index:200;overflow:hidden;min-width:170px;}
.export-drop.on{display:block;animation:fadein .12s ease;}
.export-opt{display:block;width:100%;text-align:left;padding:9px 14px;background:none;border:none;color:var(--text2);font-size:11px;font-weight:600;cursor:pointer;font-family:var(--sans);transition:background .12s;}
.export-opt:hover{background:var(--surface2);color:var(--text);}

/* ── AGENT VIEW MODAL (admin read-only) ── */
.av-overlay{position:fixed;inset:0;background:rgba(0,0,0,.65);backdrop-filter:blur(10px);z-index:300;display:none;align-items:flex-start;justify-content:center;overflow-y:auto;padding:24px 16px;}
.av-overlay.on{display:flex;animation:fadein .2s ease;}
.av-modal{background:var(--bg2);border:1px solid var(--border2);border-radius:18px;width:680px;max-width:100%;box-shadow:0 40px 100px rgba(0,0,0,.6);animation:slideup .3s cubic-bezier(.4,0,.2,1);overflow:hidden;}
.av-modal-head{display:flex;align-items:center;gap:12px;padding:18px 22px;border-bottom:1px solid var(--border);background:var(--bg2);}
.av-modal-title{font-family:var(--display);font-size:15px;font-weight:700;flex:1;}
.av-read-badge{font-size:9px;font-family:var(--mono);padding:3px 8px;border-radius:4px;background:rgba(245,191,80,.1);border:1px solid rgba(245,191,80,.25);color:var(--a2);font-weight:700;letter-spacing:.8px;}
.av-dl-btn{padding:5px 12px;background:linear-gradient(135deg,rgba(124,110,232,.2),rgba(224,80,138,.15));border:1px solid rgba(124,110,232,.35);color:var(--v3);border-radius:7px;font-size:11px;font-weight:700;cursor:pointer;font-family:var(--sans);transition:all .2s;flex-shrink:0;letter-spacing:.2px;}
.av-dl-btn:hover{background:linear-gradient(135deg,rgba(124,110,232,.35),rgba(224,80,138,.25));transform:translateY(-1px);box-shadow:0 4px 14px rgba(124,110,232,.3);}
.av-close{background:var(--surface2);border:1px solid var(--border);color:var(--muted);width:28px;height:28px;border-radius:7px;cursor:pointer;font-size:14px;display:flex;align-items:center;justify-content:center;transition:all .15s;flex-shrink:0;}
.av-close:hover{color:var(--text);border-color:var(--border2);}
.av-body{padding:20px 22px;display:flex;flex-direction:column;gap:14px;}
.resizer{width:5px;background:transparent;cursor:col-resize;flex-shrink:0;position:relative;z-index:10;transition:background .15s;user-select:none;}
.resizer::after{content:'';position:absolute;top:50%;left:50%;transform:translate(-50%,-50%);width:3px;height:32px;border-radius:2px;background:var(--border2);transition:background .2s,height .2s;}
.resizer:hover::after,.resizer.dragging::after{background:var(--v);height:48px;}
.resizer.dragging{background:rgba(124,110,232,.04);}
.agent-ws-layout{display:flex;flex:1 1 0;min-height:0;overflow:hidden;position:relative;z-index:1;}
.agent-ws-sidebar{flex:0 0 280px;width:280px;background:var(--bg2);border-right:1px solid var(--border);display:flex;flex-direction:column;overflow:hidden;}
.agent-ws-main{flex:1 1 0;min-width:0;display:flex;flex-direction:column;overflow:hidden;}
.agent-empty{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:14px;text-align:center;padding:40px;}
.agent-review-view{display:none;flex-direction:column;flex:1;overflow:hidden;}
.agent-review-view.on{display:flex;}

/* Agent review card */
.ar-head{padding:18px 22px 14px;border-bottom:1px solid var(--border);background:var(--bg2);flex-shrink:0;}
.ar-title{font-family:var(--display);font-size:16px;font-weight:700;margin-bottom:10px;}
.ar-meta{display:flex;gap:6px;flex-wrap:wrap;margin-bottom:12px;}
.ar-body{flex:1;overflow-y:auto;padding:20px 22px;display:flex;flex-direction:column;gap:0;}
.ar-body>*{margin-bottom:14px;}
.ar-body>*:last-child{margin-bottom:0;}
.ar-body>*:empty{display:none;}
.ar-body>.item-detail-card{margin-bottom:6px;}

/* Score display for agent */
.ag-score-card{background:var(--surface);border:1px solid var(--border);border-radius:12px;padding:20px;display:flex;gap:20px;align-items:center;}
.ag-ring-w{position:relative;width:110px;height:110px;flex-shrink:0;}
.ag-ring-w svg{width:110px;height:110px;}
.ag-ring-inner{position:absolute;inset:0;display:flex;flex-direction:column;align-items:center;justify-content:center;}
.ag-snum{font-family:var(--display);font-size:22px;font-weight:800;}
.ag-sden{font-family:var(--mono);font-size:8px;color:var(--muted2);}
.ag-grade-big{font-family:var(--display);font-size:42px;font-weight:800;line-height:1;margin-bottom:4px;}
.ag-verdict-txt{font-size:13px;color:var(--muted);}

/* Section breakdown */
.section-breakdown{background:var(--surface);border:1px solid var(--border);border-radius:12px;padding:16px 18px;margin-bottom:10px;}
.sec-bd-title{font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:1px;color:var(--muted);margin-bottom:12px;font-family:var(--mono);}
.sec-bd-rows{display:flex;flex-direction:column;gap:10px;}
.sec-bd-row{display:flex;align-items:center;gap:10px;}
.sec-bd-name{font-size:11.5px;color:var(--text2);width:150px;flex-shrink:0;font-weight:500;}
.sec-bd-track{flex:1;height:6px;background:var(--surface2);border-radius:3px;overflow:hidden;}
.sec-bd-fill{height:100%;border-radius:3px;}
.sec-bd-val{font-family:var(--mono);font-size:10px;font-weight:600;width:34px;text-align:right;}

/* Item detail list */
.item-detail-card{background:var(--surface);border:1px solid var(--border);border-radius:12px;overflow:hidden;margin:0;display:none;}
.item-detail-card.expanded{display:block;}
.idc-head{padding:12px 16px;border-bottom:1px solid var(--border);display:flex;align-items:center;gap:8px;cursor:pointer;}
.idc-head-text{font-size:12px;font-weight:700;flex:1;}
.idc-toggle{font-size:10px;color:var(--muted);transition:transform .2s;}
.idc-body{padding:10px 14px;display:flex;flex-direction:column;gap:6px;}
.idc-body.hid{display:none;}
.idc-item{display:flex;align-items:flex-start;gap:10px;padding:8px 10px;border-radius:7px;border:1px solid var(--border);}
.idc-num{font-family:var(--mono);font-size:8.5px;color:var(--muted2);min-width:20px;}
.idc-q{font-size:11px;color:var(--text2);flex:1;line-height:1.5;}
.idc-q em{color:var(--a2);font-style:normal;font-weight:700;}
.idc-score{font-family:var(--mono);font-size:10px;font-weight:700;white-space:nowrap;}

/* Notes display */
.notes-card{background:var(--surface);border:1px solid var(--border);border-radius:12px;padding:16px 18px;}
.notes-card-title{font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:1px;color:var(--muted);margin-bottom:10px;font-family:var(--mono);}
.notes-quote{font-size:13px;line-height:1.75;color:var(--text2);padding:13px 15px;background:var(--surface2);border-radius:8px;border-left:3px solid var(--v);}

/* Acknowledge */
.ack-card{background:var(--surface);border:1px solid var(--border);border-radius:12px;padding:20px;}
.ack-title{font-family:var(--display);font-size:15px;font-weight:700;margin-bottom:4px;}
.ack-sub{font-size:11px;color:var(--muted);margin-bottom:16px;}
.ack-opts{display:flex;flex-direction:column;gap:7px;margin-bottom:14px;}
.ack-opt{display:flex;align-items:flex-start;gap:10px;padding:11px 13px;border:1.5px solid var(--border);border-radius:8px;cursor:pointer;transition:all .15s;background:transparent;text-align:left;width:100%;}
.ack-opt:hover{border-color:var(--v);background:rgba(124,110,232,.05);}
.ack-opt.sel{border-color:var(--v);background:rgba(124,110,232,.08);}
.ack-radio{width:15px;height:15px;border:2px solid var(--muted2);border-radius:50%;flex-shrink:0;margin-top:2px;display:flex;align-items:center;justify-content:center;transition:all .15s;}
.ack-opt.sel .ack-radio{border-color:var(--v);background:var(--v);}
.ack-opt.sel .ack-radio::after{content:'';width:4px;height:4px;background:#fff;border-radius:50%;}
.ack-opt-label{font-size:12px;font-weight:600;color:var(--text);margin-bottom:2px;}
.ack-opt-desc{font-size:10.5px;color:var(--muted);}
.ack-ta{width:100%;background:var(--surface2);border:1px solid var(--border);border-radius:7px;color:var(--text2);font-family:var(--sans);font-size:11.5px;line-height:1.6;padding:9px 11px;outline:none;resize:none;transition:border-color .2s;margin-bottom:12px;}
.ack-ta:focus{border-color:var(--v2);}
.ack-ta::placeholder{color:var(--muted2);}
.btn-ack{width:100%;padding:13px;background:linear-gradient(135deg,var(--v),var(--p));color:#fff;border:none;border-radius:8px;font-family:var(--display);font-size:14px;font-weight:700;cursor:pointer;transition:all .2s;}
.btn-ack:hover{transform:translateY(-1px);box-shadow:0 8px 24px rgba(124,110,232,.38);}
.ack-done{display:none;flex-direction:column;align-items:center;text-align:center;padding:30px 16px;gap:10px;}
.ack-done.on{display:flex;}
.ack-checkwrap{width:56px;height:56px;background:linear-gradient(135deg,rgba(22,169,106,.15),rgba(19,184,200,.1));border:1px solid rgba(22,169,106,.3);border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:22px;animation:pop .4s cubic-bezier(.4,0,.2,1);}
@keyframes pop{from{transform:scale(.5);opacity:0;}to{transform:scale(1);opacity:1;}}
.ack-done h3{font-family:var(--display);font-size:18px;font-weight:700;}
.ack-done p{font-size:12px;color:var(--muted);max-width:300px;line-height:1.6;}

/* Agent per-ticket download card */
.agent-dl-card{background:var(--surface);border:1px solid var(--border);border-radius:12px;padding:16px 20px;display:flex;align-items:center;gap:16px;}
.agent-dl-info{flex:1;}
.agent-dl-title{font-size:13px;font-weight:700;margin-bottom:3px;}
.agent-dl-sub{font-size:11px;color:var(--muted);}
.agent-dl-btn{padding:9px 18px;background:var(--surface2);border:1px solid var(--border2);color:var(--text2);border-radius:8px;font-size:12px;font-weight:700;cursor:pointer;font-family:var(--sans);transition:all .2s;white-space:nowrap;}
.agent-dl-btn:hover{border-color:var(--v);color:var(--v3);}
.agent-dl-btn.acked{background:linear-gradient(135deg,rgba(124,110,232,.18),rgba(224,80,138,.12));border-color:rgba(124,110,232,.4);color:var(--v3);}
.agent-dl-btn.acked:hover{transform:translateY(-1px);box-shadow:0 4px 14px rgba(124,110,232,.25);}

/* Google Sign-In */
.google-sso-btn{width:100%;padding:11px 16px;background:#fff;border:1px solid #dadce0;border-radius:10px;color:#3c4043;font-family:var(--sans);font-size:13px;font-weight:600;cursor:pointer;display:flex;align-items:center;gap:10px;margin-bottom:16px;transition:all .2s;box-shadow:0 1px 3px rgba(0,0,0,.12);}
.google-sso-btn:hover{background:#f8f9fa;box-shadow:0 2px 8px rgba(0,0,0,.2);transform:translateY(-1px);}
.google-sso-btn span{flex:1;text-align:center;}
.login-divider{display:flex;align-items:center;gap:10px;margin:0 0 16px;font-size:10px;color:var(--muted);font-family:var(--mono);}
.login-divider::before,.login-divider::after{content:'';flex:1;height:1px;background:var(--border);}
/* Dashboard */
.dash-stat-card{background:var(--surface);border:1px solid var(--border);border-radius:16px;padding:14px 16px;display:flex;align-items:center;gap:12px;transition:border-color .2s,box-shadow .2s;}.dash-stat-card:hover{border-color:var(--border2);box-shadow:0 4px 16px rgba(0,0,0,.18);}
.dash-stat-icon{width:36px;height:36px;border-radius:9px;display:flex;align-items:center;justify-content:center;font-size:16px;flex-shrink:0;}
.dash-stat-body{}
.dash-stat-val{font-family:var(--display);font-size:22px;font-weight:800;line-height:1;}
.dash-stat-lbl{font-size:10px;color:var(--muted);margin-top:2px;}
.dash-section{background:var(--surface);border:1px solid var(--border);border-radius:16px;padding:20px 22px;transition:border-color .2s;}
.kpi-card{background:var(--surface);border:1px solid var(--border);border-radius:14px;padding:16px 18px;display:flex;flex-direction:column;gap:4px;transition:border-color .2s;}
.kpi-card:hover{border-color:var(--v3);}
.kpi-label{font-size:11px;font-weight:600;color:var(--muted);text-transform:uppercase;letter-spacing:.04em;}
.kpi-value{font-size:28px;font-weight:800;font-family:var(--mono);line-height:1.1;}
.kpi-sub{font-size:11px;color:var(--muted);margin-top:2px;}
.dash-section-title{font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.8px;color:var(--muted);margin-bottom:16px;font-family:var(--mono);display:flex;align-items:center;gap:6px;}
.dash-agent-table{display:flex;flex-direction:column;gap:0;border-radius:10px;overflow:hidden;border:1px solid var(--border);}
.dat-row{display:grid;grid-template-columns:180px 60px 70px 80px 1fr 100px;align-items:center;padding:10px 14px;border-bottom:1px solid var(--border);font-size:12px;gap:8px;}
.dat-row:last-child{border-bottom:none;}
.dat-row.header{background:var(--surface2);font-size:9px;font-family:var(--mono);text-transform:uppercase;letter-spacing:.8px;color:var(--muted);padding:8px 14px;}
.dat-row:not(.header):hover{background:rgba(124,110,232,.04);}
.dat-agent-name{font-weight:700;display:flex;align-items:center;gap:8px;}
.dat-mini-ava{width:22px;height:22px;border-radius:5px;display:flex;align-items:center;justify-content:center;font-size:8px;font-weight:800;font-family:var(--display);flex-shrink:0;}
.dat-bar-wrap{height:6px;background:var(--surface2);border-radius:3px;overflow:hidden;}
.dat-bar-fill{height:100%;border-radius:3px;transition:width .6s cubic-bezier(.4,0,.2,1);}
.ack-check-row{display:flex;align-items:center;gap:10px;padding:9px 12px;background:var(--surface2);border-radius:8px;font-size:12px;}
.ack-check-icon{width:20px;height:20px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:10px;font-weight:700;flex-shrink:0;}
.perf-bar-row{display:flex;align-items:center;gap:10px;}
.scoreboard-wrap{background:var(--surface);border:1px solid var(--border);border-radius:12px;overflow:hidden;}
.sb-tabs{display:flex;border-bottom:1px solid var(--border);}
.sb-tab{flex:1;padding:8px 10px;font-size:10px;font-weight:700;font-family:var(--mono);text-transform:uppercase;letter-spacing:.6px;cursor:pointer;border:none;background:none;color:var(--muted);transition:all .15s;border-bottom:2px solid transparent;}
.sb-tab.on{color:var(--v3);border-bottom-color:var(--v3);background:rgba(124,110,232,.05);}
.sb-tab:hover:not(.on){color:var(--text2);background:var(--surface2);}
.sb-list{display:flex;flex-direction:column;}
.sb-row{display:flex;align-items:center;gap:9px;padding:9px 14px;border-bottom:1px solid var(--border);transition:background .12s;}
.sb-row:last-child{border-bottom:none;}
.sb-row:hover{background:var(--surface2);}
.sb-row.sb-me{background:rgba(124,110,232,.06);border-left:3px solid var(--v3);}
.sb-rank{width:22px;text-align:center;font-size:11px;font-weight:800;font-family:var(--mono);color:var(--muted2);flex-shrink:0;}
.sb-ava{width:28px;height:28px;border-radius:7px;display:flex;align-items:center;justify-content:center;font-size:9px;font-weight:800;font-family:var(--display);color:#fff;flex-shrink:0;}
.sb-name{flex:1;font-size:12px;font-weight:600;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;}
.sb-you{font-size:9px;font-weight:800;color:var(--v3);background:rgba(124,110,232,.12);border:1px solid rgba(124,110,232,.25);border-radius:4px;padding:1px 5px;flex-shrink:0;}
.sb-bar-wrap{width:72px;flex-shrink:0;}
.sb-bar-track{height:5px;background:var(--surface2);border-radius:3px;overflow:hidden;}
.sb-bar-fill{height:100%;border-radius:3px;}
.sb-score{font-size:12px;font-weight:800;font-family:var(--mono);flex-shrink:0;min-width:34px;text-align:right;}
.sb-count{font-size:10px;color:var(--muted);flex-shrink:0;min-width:36px;text-align:right;}
.sb-empty{padding:20px;text-align:center;font-size:12px;color:var(--muted);}
.perf-bar-label{font-size:11px;color:var(--text2);width:160px;flex-shrink:0;}
.perf-bar-track{flex:1;height:6px;background:var(--surface2);border-radius:3px;overflow:hidden;}
.perf-bar-fill{height:100%;border-radius:3px;}
.perf-bar-val{font-family:var(--mono);font-size:10px;font-weight:700;width:36px;text-align:right;}
.dash-agent-mini{display:flex;align-items:center;gap:10px;padding:8px 12px;background:var(--surface2);border-radius:8px;}
.dash-checklist-item{display:flex;align-items:center;justify-content:space-between;padding:7px 10px;background:var(--surface2);border:1px solid var(--border);border-radius:7px;font-size:11px;}

/* Import modal — agent multi-select dropdown */
.m-agent-trigger{width:100%;background:var(--surface2);border:1px solid var(--border);border-radius:7px;color:var(--text);font-family:var(--sans);font-size:12.5px;padding:9px 11px;cursor:pointer;display:flex;align-items:center;justify-content:space-between;transition:border-color .2s;user-select:none;}
.m-agent-trigger:hover,.m-agent-trigger.open{border-color:var(--v2);}
.m-agent-trigger-text{color:var(--muted);}
.m-agent-trigger-text.has-val{color:var(--text);}
.m-agent-trigger-arrow{color:var(--muted);transition:transform .15s;flex-shrink:0;}
.m-agent-trigger.open .m-agent-trigger-arrow{transform:rotate(180deg);}
.m-agent-dropdown{display:none;position:absolute;z-index:200;background:var(--surface);border:1px solid var(--border2);border-radius:8px;box-shadow:0 8px 24px rgba(0,0,0,.25);max-height:240px;overflow:hidden;width:100%;flex-direction:column;}
.m-agent-dropdown.open{display:flex;}
.m-agent-search{width:100%;padding:8px 11px;background:var(--surface2);border:none;border-bottom:1px solid var(--border2);color:var(--text);font-family:var(--sans);font-size:12px;outline:none;flex-shrink:0;}
.m-agent-search::placeholder{color:var(--muted);}
.m-agent-items{overflow-y:auto;flex:1;}
.m-agent-wrap{position:relative;}
.m-agent-item{display:flex !important;align-items:center;gap:9px;padding:7px 11px;cursor:pointer;transition:background .1s;border-bottom:1px solid var(--border2);margin-bottom:0 !important;}
.m-agent-item:last-child{border-bottom:none;}
.m-agent-item:hover{background:rgba(124,110,232,.07);}
.m-agent-item.checked{background:rgba(124,110,232,.09);}
.m-agent-item input[type=checkbox]{accent-color:var(--v);width:13px;height:13px;flex-shrink:0;cursor:pointer;pointer-events:none;}
.m-agent-ava{width:22px;height:22px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:8px;font-weight:800;flex-shrink:0;color:#fff;}
.m-agent-info{display:flex;align-items:baseline;gap:7px;flex:1;min-width:0;}
.m-agent-item-name{font-size:12px;font-weight:600;color:var(--text);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;min-width:0;}
.m-agent-item-role{font-size:9px;color:var(--muted);font-family:var(--mono);text-transform:uppercase;letter-spacing:.4px;white-space:nowrap;flex-shrink:0;}
.m-agent-item-sub{font-size:10px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;min-width:0;}
.m-agent-empty{padding:14px;font-size:11px;color:var(--muted);text-align:center;}
/* Import modal tabs */
.import-tabs{display:flex;gap:4px;padding:3px;background:var(--surface2);border-radius:8px;margin-top:8px;margin-bottom:8px;}
.import-tab{flex:1;padding:6px 10px;font-size:11px;font-weight:600;border:none;background:transparent;border-radius:6px;color:var(--muted);cursor:pointer;transition:all .15s;font-family:var(--sans);}
.import-tab.active{background:var(--surface);color:var(--text);box-shadow:0 1px 4px rgba(0,0,0,.2);}
.import-tab-pane{margin-bottom:2px;}
/* Screenshot drop zone */
.screenshot-drop{border:2px dashed var(--border2);border-radius:10px;padding:28px 20px;text-align:center;cursor:pointer;transition:all .2s;}
.screenshot-drop:hover{border-color:var(--v);background:rgba(124,110,232,.04);}
.ss-drop-icon{font-size:32px;margin-bottom:8px;}
.ss-drop-label{font-size:13px;font-weight:600;color:var(--text2);margin-bottom:4px;}
.ss-drop-sub{font-size:11px;color:var(--muted);}
/* Screenshot thumbnail grid (import modal multi-screenshot) */
.ss-thumb-grid{display:flex;flex-wrap:wrap;gap:8px;margin-top:10px;}
.ss-thumb{position:relative;width:82px;height:62px;border-radius:7px;overflow:hidden;border:1px solid var(--border);flex-shrink:0;}
.ss-thumb img{width:100%;height:100%;object-fit:cover;display:block;}
.ss-thumb-del{position:absolute;top:2px;right:2px;width:17px;height:17px;background:rgba(0,0,0,.72);border:none;color:#fff;border-radius:3px;font-size:10px;cursor:pointer;display:flex;align-items:center;justify-content:center;line-height:1;padding:0;}
.ss-thumb-del:hover{background:rgba(224,68,68,.85);}
/* Add-content panel (inside ticket view) */
.add-content-panel{display:none;flex-direction:column;flex-shrink:0;border-top:2px solid var(--border2);background:var(--surface);max-height:320px;overflow:hidden;}
.add-content-panel.on{display:flex;}
.acp-head{display:flex;align-items:center;justify-content:space-between;padding:8px 14px 6px;border-bottom:1px solid var(--border);background:var(--bg2);flex-shrink:0;}
.acp-tabs{display:flex;gap:3px;}
.acp-tab{padding:4px 11px;border-radius:6px;border:none;background:transparent;color:var(--muted);font-size:11px;font-weight:600;cursor:pointer;font-family:var(--sans);transition:all .15s;letter-spacing:.1px;}
.acp-tab.active{background:var(--surface2);color:var(--text);border:1px solid var(--border);}
.acp-tab:not(.active){border:1px solid transparent;}
.acp-close{width:22px;height:22px;border-radius:5px;border:1px solid var(--border);background:transparent;color:var(--muted);font-size:13px;cursor:pointer;display:flex;align-items:center;justify-content:center;transition:all .15s;padding:0;}
.acp-close:hover{background:var(--surface2);color:var(--text);}
.acp-body{padding:10px 14px 12px;flex:1;overflow-y:auto;display:flex;flex-direction:column;gap:6px;}
.acp-pane{display:none;flex-direction:column;gap:7px;}
.acp-pane.on{display:flex;}
.acp-drop{border:2px dashed var(--border2);border-radius:8px;padding:14px 16px;text-align:center;cursor:pointer;transition:all .2s;color:var(--muted);font-size:12px;line-height:1.5;}
.acp-drop:hover{border-color:var(--v);color:var(--v2);background:rgba(124,110,232,.04);}
.acp-textarea{width:100%;min-height:80px;background:var(--surface2);border:1px solid var(--border);border-radius:8px;color:var(--text);font-size:12px;padding:8px 10px;font-family:var(--sans);resize:vertical;line-height:1.5;transition:border-color .15s;}
.acp-textarea:focus{outline:none;border-color:var(--v2);}
.acp-save{padding:6px 16px;background:var(--v);color:#fff;border:none;border-radius:7px;font-size:11px;font-weight:700;cursor:pointer;font-family:var(--sans);align-self:flex-end;transition:all .15s;letter-spacing:.1px;}
.acp-save:hover{background:var(--v2);box-shadow:0 0 12px rgba(124,110,232,.3);}
.acp-thumb-grid{display:flex;flex-wrap:wrap;gap:6px;margin-top:2px;}
.acp-thumb{position:relative;width:68px;height:52px;border-radius:5px;overflow:hidden;border:1px solid var(--border);flex-shrink:0;}
.acp-thumb img{width:100%;height:100%;object-fit:cover;display:block;}
.acp-thumb-del{position:absolute;top:2px;right:2px;width:14px;height:14px;background:rgba(0,0,0,.72);border:none;color:#fff;border-radius:3px;font-size:9px;cursor:pointer;display:flex;align-items:center;justify-content:center;padding:0;}
.acp-thumb-del:hover{background:rgba(224,68,68,.85);}

/* CALL RECORDINGS */
.call-card{background:var(--surface2);border:1px solid var(--border);border-radius:12px;padding:14px 16px;cursor:pointer;transition:all .15s;display:flex;align-items:center;gap:12px;}
.call-card:hover{border-color:var(--v);background:rgba(124,110,232,.04);}
.call-card.active{border-color:var(--v);background:rgba(124,110,232,.07);}
.call-card-icon{width:36px;height:36px;border-radius:10px;background:linear-gradient(135deg,rgba(124,110,232,.2),rgba(19,184,200,.15));display:flex;align-items:center;justify-content:center;font-size:18px;flex-shrink:0;}
.call-card-body{flex:1;min-width:0;}
.call-card-name{font-size:12px;font-weight:700;color:var(--text);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;}
.call-card-meta{font-size:10px;color:var(--muted);margin-top:2px;}
.call-status{font-size:9px;font-family:var(--mono);padding:2px 7px;border-radius:4px;font-weight:700;flex-shrink:0;}
.call-status.reviewed{background:rgba(61,214,140,.1);border:1px solid rgba(61,214,140,.25);color:var(--g2);}
.call-status.pending{background:rgba(232,154,24,.1);border:1px solid rgba(232,154,24,.25);color:var(--a2);}
.call-status.processing{background:rgba(19,184,200,.1);border:1px solid rgba(19,184,200,.25);color:var(--c2);}
.call-review-wrap{display:flex;flex-direction:column;gap:16px;padding:24px 28px;overflow-y:auto;flex:1;}
.call-audio-wrap{background:var(--surface2);border:1px solid var(--border);border-radius:12px;padding:16px;}
.call-audio-wrap audio{width:100%;border-radius:8px;outline:none;}
.transcript-box{background:var(--surface2);border:1px solid var(--border);border-radius:12px;padding:16px;max-height:220px;overflow-y:auto;font-size:12px;line-height:1.7;color:var(--text2);white-space:pre-wrap;}
.analysis-grid{display:grid;grid-template-columns:1fr 1fr;gap:10px;}
.analysis-chip{background:var(--surface2);border:1px solid var(--border);border-radius:10px;padding:12px 14px;}
.analysis-chip-label{font-size:9px;font-family:var(--mono);text-transform:uppercase;letter-spacing:1px;color:var(--muted);margin-bottom:6px;}
.analysis-chip-val{font-size:13px;font-weight:700;}
.call-upload-drop{border:2px dashed var(--border2);border-radius:12px;padding:32px 20px;text-align:center;cursor:pointer;transition:all .2s;}
.call-upload-drop:hover,.call-upload-drop.dragover{border-color:var(--v);background:rgba(124,110,232,.04);}
.call-upload-drop-icon{font-size:36px;margin-bottom:10px;}
.call-upload-drop-label{font-size:13px;font-weight:600;color:var(--text2);}
.call-upload-drop-sub{font-size:11px;color:var(--muted);margin-top:4px;}
.call-empty{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:60px 20px;color:var(--muted);text-align:center;gap:12px;}
.call-section-head{font-size:9px;font-family:var(--mono);text-transform:uppercase;letter-spacing:1px;color:var(--muted);padding:10px 4px 4px;}

/* TOAST */
.toast{position:fixed;bottom:22px;left:50%;transform:translateX(-50%) translateY(18px);background:var(--surface2);border:1px solid var(--border2);color:var(--text);font-size:12.5px;font-weight:600;padding:9px 18px;border-radius:24px;z-index:9999;opacity:0;transition:all .3s cubic-bezier(.4,0,.2,1);pointer-events:none;box-shadow:0 8px 28px rgba(0,0,0,.4);}
.toast.on{opacity:1;transform:translateX(-50%) translateY(0);}

/* MODAL */
.modal-bg{position:fixed;inset:0;background:rgba(0,0,0,.6);backdrop-filter:blur(8px);z-index:200;display:none;align-items:center;justify-content:center;}
.modal-bg.on{display:flex;animation:fadein .2s ease;}
@keyframes fadein{from{opacity:0;}to{opacity:1;}}
.modal{background:var(--surface);border:1px solid var(--border2);border-radius:16px;padding:26px;width:480px;max-width:95vw;box-shadow:0 30px 70px rgba(0,0,0,.55);animation:slideup .3s cubic-bezier(.4,0,.2,1);}
@keyframes slideup{from{transform:translateY(24px);opacity:0;}to{transform:translateY(0);opacity:1;}}
.modal-head{display:flex;justify-content:space-between;align-items:center;margin-bottom:18px;}
.modal-title{font-family:var(--display);font-size:17px;font-weight:700;}
.modal-x{background:var(--surface2);border:1px solid var(--border);color:var(--muted);width:26px;height:26px;border-radius:6px;cursor:pointer;font-size:14px;display:flex;align-items:center;justify-content:center;transition:all .15s;}
.modal-x:hover{color:var(--text);border-color:var(--border2);}
.modal-body{display:flex;flex-direction:column;gap:10px;}
.modal-field label{font-size:11px;font-weight:600;color:var(--text2);display:block;margin-bottom:5px;}
.modal-input{width:100%;background:var(--surface2);border:1px solid var(--border);border-radius:7px;color:var(--text);font-family:var(--sans);font-size:12.5px;padding:9px 11px;outline:none;transition:border-color .2s;}
.modal-input:focus{border-color:var(--v2);}
.modal-input::placeholder{color:var(--muted2);}
.modal-textarea{width:100%;background:var(--surface2);border:1px solid var(--border);border-radius:7px;color:var(--text);font-family:var(--sans);font-size:12px;padding:9px 11px;outline:none;resize:none;line-height:1.6;transition:border-color .2s;}
.modal-textarea:focus{border-color:var(--v2);}
.modal-textarea::placeholder{color:var(--muted2);}
.modal-select{width:100%;background:var(--surface2);border:1px solid var(--border);border-radius:7px;color:var(--text);font-family:var(--sans);font-size:12.5px;padding:9px 11px;outline:none;}
.modal-footer{display:flex;gap:8px;justify-content:flex-end;margin-top:16px;}
.btn-cancel{padding:8px 16px;background:transparent;border:1px solid var(--border);color:var(--muted);border-radius:7px;font-size:12px;cursor:pointer;font-family:var(--sans);}
.btn-cancel:hover{color:var(--text);border-color:var(--border2);}
.btn-confirm{padding:8px 18px;background:linear-gradient(135deg,var(--v),var(--p));color:#fff;border:none;border-radius:7px;font-size:12px;font-weight:700;cursor:pointer;font-family:var(--sans);transition:all .2s;}
.btn-confirm:hover{transform:translateY(-1px);box-shadow:0 5px 16px rgba(124,110,232,.35);}

/* ══════════════════════════════════
   SUPERADMIN
══════════════════════════════════ */
.sa-page{display:flex;flex:1 1 0;min-width:0;min-height:0;overflow:hidden;}
.sa-nav-item{width:auto;height:33px;border-radius:10px;display:flex;align-items:center;justify-content:flex-start;font-size:17px;cursor:pointer;transition:all .18s;border:1px solid transparent;position:relative;margin:0 0 2px;padding:0 10px;gap:9px;flex-shrink:0;}
.admin-nav.nav-mini .sa-nav-item{width:40px;height:40px;margin:0 auto 2px;padding:0 11px;gap:0;justify-content:center;}
.sa-nav-item:hover{background:var(--surface2);border-color:var(--border);}
.sa-nav-item.active{background:linear-gradient(135deg,rgba(224,68,68,.18),rgba(232,154,24,.12));border-color:rgba(224,68,68,.28);}
.sa-nav-item .nav-tip{position:absolute;left:50px;white-space:nowrap;background:var(--surface2);border:1px solid var(--border2);border-radius:6px;padding:4px 8px;font-size:11px;font-weight:600;color:var(--text);pointer-events:none;opacity:0;transition:opacity .15s;z-index:100;}
.admin-nav.nav-mini .sa-nav-item:hover .nav-tip{opacity:1;}
.sa-nav-item .nav-label{display:inline;font-size:12px;font-weight:600;color:var(--text2);white-space:nowrap;font-family:var(--sans);}
.admin-nav.nav-mini .sa-nav-item .nav-label{display:none;}
.admin-nav.nav-mini #saNavUserBlock{justify-content:center;padding:10px 0;}
.admin-nav .user-menu-wrap{position:relative;width:100%;padding:4px 8px 8px;box-sizing:border-box;}
.admin-nav .user-drop{top:auto !important;bottom:calc(100% + 8px) !important;right:auto !important;left:0 !important;min-width:220px;}
.admin-nav.nav-mini .user-drop{left:calc(100% + 6px) !important;bottom:0 !important;top:auto !important;}
.admin-nav.nav-mini .user-menu-wrap{padding:4px 0 8px;display:flex;justify-content:center;}
.nav-user-trigger{display:flex;align-items:center;gap:9px;padding:8px 10px;cursor:pointer;border-radius:10px;transition:background .15s;width:100%;}
.nav-user-trigger:hover{background:var(--surface2);}
.admin-nav.nav-mini .nav-user-trigger{width:40px;height:40px;padding:0;justify-content:center;border-radius:10px;}
.sa-nav-item.active .nav-label{color:var(--r2);}
.sa-sidebar{width:240px;flex:0 0 240px;background:var(--bg2);border-right:1px solid var(--border);display:flex;flex-direction:column;overflow:hidden;}
.sa-sidebar-body{flex:1;overflow-y:auto;padding:10px;}
.sa-main{flex:1 1 0;min-width:0;overflow-y:auto;padding:28px 32px;}
.sa-panel-head{display:flex;align-items:flex-start;justify-content:space-between;margin-bottom:24px;gap:16px;}
.sa-panel-title{font-family:var(--display);font-size:20px;font-weight:800;margin-bottom:4px;}
.sa-panel-sub{font-size:12px;color:var(--muted);}
.sa-btn-primary{padding:9px 20px;background:linear-gradient(135deg,var(--r),var(--a));color:#fff;border:none;border-radius:10px;font-size:12px;font-weight:700;cursor:pointer;font-family:var(--sans);white-space:nowrap;transition:all .2s;flex-shrink:0;}
.sa-btn-primary:hover{transform:translateY(-1px);box-shadow:0 6px 22px rgba(224,68,68,.32);}
.sa-btn-ghost{width:100%;padding:9px 14px;background:var(--surface2);border:1px solid var(--border);color:var(--text2);border-radius:10px;font-size:12px;font-weight:600;cursor:pointer;font-family:var(--sans);transition:all .15s;text-align:left;}
.sa-btn-ghost:hover{border-color:var(--border2);background:var(--surface);color:var(--text);}
.sa-card{background:var(--surface);border:1px solid var(--border);border-radius:16px;padding:22px 24px;transition:border-color .2s;}
.sa-card-title{font-size:13px;font-weight:700;margin-bottom:5px;}
.sa-card-sub{font-size:11.5px;color:var(--muted);line-height:1.5;}
.sa-table-wrap{background:var(--surface);border:1px solid var(--border);border-radius:12px;overflow:hidden;}
.sa-table-head{display:grid;grid-template-columns:2fr 1fr 1fr 1fr 80px 110px;gap:8px;padding:9px 16px;background:var(--surface2);font-size:9px;font-family:var(--mono);text-transform:uppercase;letter-spacing:.8px;color:var(--muted);}
.sa-table-row{display:grid;grid-template-columns:2fr 1fr 1fr 1fr 80px 110px;gap:8px;align-items:center;padding:11px 16px;border-top:1px solid var(--border);font-size:12px;transition:background .15s;}
.sa-table-row:hover{background:rgba(124,110,232,.03);}
.sa-user-name{font-weight:700;}
.sa-user-email{font-size:10px;color:var(--muted);font-family:var(--mono);}
.sa-role-badge{font-size:9px;font-family:var(--mono);padding:2px 7px;border-radius:4px;font-weight:700;white-space:nowrap;display:inline-block;}
.rb-superadmin{background:rgba(224,68,68,.12);color:var(--r2);border:1px solid rgba(224,68,68,.25);}
.rb-admin{background:rgba(124,110,232,.12);color:var(--v3);border:1px solid rgba(124,110,232,.25);}
.rb-manager{background:rgba(19,184,200,.1);color:var(--c2);border:1px solid rgba(19,184,200,.2);}
.rb-agent{background:rgba(61,214,140,.1);color:var(--g2);border:1px solid rgba(61,214,140,.2);}
.sa-act-btn{padding:4px 9px;border-radius:6px;font-size:10px;font-weight:700;cursor:pointer;border:1px solid;font-family:var(--sans);transition:all .15s;}
.sa-field{margin-bottom:12px;}
.sa-field label{font-size:11px;font-weight:600;color:var(--text2);display:block;margin-bottom:5px;}
.sa-input{width:100%;background:var(--surface2);border:1px solid var(--border);border-radius:10px;color:var(--text);font-family:var(--sans);font-size:12.5px;padding:10px 13px;outline:none;transition:all .2s;}
.sa-input:focus{border-color:var(--r2);box-shadow:0 0 0 3px rgba(224,68,68,.1);}
.sa-toggle-row{display:flex;align-items:center;justify-content:space-between;padding:11px 0;border-top:1px solid var(--border);}
.sa-toggle{position:relative;display:inline-block;width:36px;height:20px;flex-shrink:0;}
.sa-toggle input{opacity:0;width:0;height:0;}
.sa-toggle-slider{position:absolute;inset:0;background:var(--surface2);border-radius:20px;cursor:pointer;transition:.2s;border:1px solid var(--border2);}
.sa-toggle-slider::before{content:'';position:absolute;width:14px;height:14px;left:2px;top:2px;background:var(--muted);border-radius:50%;transition:.2s;}
.sa-toggle input:checked+.sa-toggle-slider{background:var(--g);border-color:var(--g2);}
.sa-toggle input:checked+.sa-toggle-slider::before{transform:translateX(16px);background:#fff;}
.sa-assign-row{display:flex;align-items:center;gap:10px;padding:10px 14px;background:var(--surface2);border-radius:12px;border:1px solid var(--border);}
.sa-assign-label{flex:1;font-size:12px;font-weight:600;}
.sa-assign-select{background:var(--surface);border:1px solid var(--border2);border-radius:6px;color:var(--text);font-family:var(--sans);font-size:11px;padding:5px 8px;outline:none;min-width:140px;}
/* Assignment tabs */
.assign-tab{padding:7px 16px;border-radius:8px;border:1px solid var(--border);background:transparent;color:var(--muted);font-size:11px;font-weight:600;font-family:var(--sans);cursor:pointer;transition:all .15s;}
.assign-tab:hover{background:var(--surface2);color:var(--text);}
.assign-tab.on{background:rgba(124,110,232,.12);border-color:rgba(124,110,232,.3);color:var(--v3);}
/* Agent table rows */
.at-row{display:contents;}
.at-cell{padding:11px 14px;font-size:12px;border-bottom:1px solid var(--border);display:flex;align-items:center;gap:9px;transition:background .12s;}
.at-cell:nth-child(2),.at-cell:nth-child(3){border-left:1px solid var(--border);}
.at-row:last-child .at-cell{border-bottom:none;}
.at-row:hover .at-cell{background:rgba(124,110,232,.04);}
.at-select{width:100%;background:transparent;border:none;color:var(--text);font-family:var(--sans);font-size:12px;padding:2px 4px;outline:none;cursor:pointer;}
.at-select:focus{background:var(--surface2);border-radius:4px;}
/* Reviewer access rows */
.ra-row{background:var(--surface2);border:1px solid var(--border);border-radius:10px;overflow:hidden;}
.ra-row-head{display:flex;align-items:center;gap:10px;padding:11px 14px;cursor:pointer;user-select:none;}
.ra-row-head:hover{background:rgba(124,110,232,.04);}
.ra-row-body{display:none;padding:0 14px 14px 46px;border-top:1px solid var(--border);}
.ra-row-body.open{display:grid;grid-template-columns:1fr 1fr;gap:14px;padding-top:12px;}
.ra-check-grid{display:flex;flex-direction:column;gap:6px;}
.ra-check-label{display:flex;align-items:center;gap:7px;font-size:12px;cursor:pointer;padding:5px 8px;border-radius:7px;transition:background .12s;}
.ra-check-label:hover{background:rgba(124,110,232,.06);}
/* Manager→Client rows */
.mc-row{background:var(--surface2);border:1px solid var(--border);border-radius:10px;overflow:hidden;}
.mc-row-head{display:flex;align-items:center;gap:10px;padding:11px 14px;cursor:pointer;user-select:none;}
.mc-row-head:hover{background:rgba(19,184,200,.04);}
.mc-row-body{display:none;padding:0 14px 14px 46px;border-top:1px solid var(--border);}
.mc-row-body.open{display:flex;flex-wrap:wrap;gap:8px;padding-top:12px;}
.sa-client-card{background:var(--surface);border:1px solid var(--border);border-radius:12px;padding:16px 18px;}
.sa-client-name{font-family:var(--display);font-size:15px;font-weight:700;margin-bottom:3px;}
.sa-client-meta{font-size:10px;color:var(--muted);margin-bottom:12px;font-family:var(--mono);}
.sa-sidebar-stat{display:flex;align-items:center;justify-content:space-between;padding:9px 11px;background:var(--surface2);border-radius:8px;margin-bottom:6px;font-size:12px;}
.sa-sidebar-stat-val{font-family:var(--mono);font-weight:800;font-size:15px;}
/* Permission checklist rows */
.perm-group{border-bottom:1px solid var(--border);}
.perm-group:last-child{border-bottom:none;}
.perm-group-head{display:flex;align-items:center;gap:10px;padding:10px 14px;background:var(--surface2);font-size:10px;font-family:var(--mono);text-transform:uppercase;letter-spacing:.8px;color:var(--muted);font-weight:700;}
.perm-row{display:flex;align-items:center;justify-content:space-between;padding:9px 14px;border-top:1px solid var(--border);}
.perm-row:first-child{border-top:none;}
.perm-label{font-size:12px;font-weight:600;}
.perm-desc{font-size:10px;color:var(--muted);margin-top:1px;}
/* Role cards */
.role-card{background:var(--surface);border:1px solid var(--border);border-radius:14px;overflow:hidden;}
.role-card-head{display:flex;align-items:center;gap:12px;padding:16px 20px;border-bottom:1px solid var(--border);}
.role-card-icon{width:38px;height:38px;border-radius:9px;display:flex;align-items:center;justify-content:center;font-size:16px;font-weight:800;font-family:var(--display);flex-shrink:0;}
.role-card-name{font-weight:700;font-size:14px;}
.role-card-desc{font-size:11px;color:var(--muted);margin-top:1px;}
.role-card-body{padding:14px 20px;display:flex;flex-wrap:wrap;gap:6px;}
.perm-chip{font-size:9px;padding:3px 8px;border-radius:4px;font-family:var(--mono);font-weight:700;display:inline-flex;align-items:center;gap:4px;}
.perm-on{background:rgba(61,214,140,.1);color:var(--g2);border:1px solid rgba(61,214,140,.2);}
.perm-off{background:rgba(107,107,138,.08);color:var(--muted2);border:1px solid var(--border);text-decoration:line-through;}
/* Multi-role tags in user table */
.role-tag{font-size:8px;font-family:var(--mono);padding:2px 6px;border-radius:3px;font-weight:700;white-space:nowrap;display:inline-block;margin:1px 1px;}