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Select a recording to review
Upload a recording then pick one from the queue to start QA scoring and assign to an agent.
Scorrd is xFusion's all-in-one platform for tracking support quality, managing team performance, and driving continuous improvement across every interaction.
Customizable rubrics to measure what matters most to your team.
Real-time insights into team metrics, trends, and individual progress.
Close the loop with actionable feedback and acknowledgment workflows.
Admins, reviewers, and agents each get a tailored workspace for their role.